Senior Network Engineer IS, Voice Automation and Provisioning, Virtual

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Strong expertise in Cisco voice migration and deployment on Cisco CUCM. This role focuses on designing, provisioning, and implementing enterprise Cisco VoIP-based telecommunications systems within a large healthcare environment. The ideal candidate will have programming and Development approach and mindset, Experience in bulk phone provisioning, site design, Cisco Call Handler configurations, and voicemail setup, ensuring smooth migrations and deployments across the organization. This role will morph into Full Cisco Devnet Voice Automation engineering role. Experience with Python Scripting and automation on CUCM Platform is a must.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock (within 75 miles)
• Texas: Levelland (within 75 miles)
• Texas: Plainview (within 75 miles)

Please note the following important details regarding this position:

• This posting includes multiple openings of the Senior Network Engineer IS, Voice Automation and Provisioning

Essential Functions:

Migration & Deployment Expertise:

• Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration (BAT)
• Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards
• Configure and optimize Cisco Call Handlers and voicemail systems for new and migrated environments
• Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support

Telecom Design & Standards:

• Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments
• Ensure compliance with regulatory and security requirements during migrations and deployments

Troubleshooting & Support:

• Perform advanced troubleshooting for voice infrastructure issues during and after migrations
• Collaborate with cross-functional teams to resolve complex technical challenges quickly

Documentation & Process Improvement:

• Create detailed documentation for provisioning, migration workflows, and configuration standards
• Identify opportunities for automation and process optimization in deployment activities

Collaboration & Customer Service:

• Partner with business leaders and stakeholders to align migration strategies with organizational goals
• Provide exceptional customer service and maintain a professional, collaborative approach

Monitoring and Optimization:

• Spearhead monitoring, diagnosing, and optimizing network systems
• Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies

Change Control & Incident and Request Management:

• Ensure adherence to change management policies for thorough documentation and compliance
• Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experienced in automation, specifically related to deployment, recovery, or other manual processes
• Experienced with n-tier solutions.
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experienced with leveraging data and metrics to drive behavior, process, and priority decisions
• Experienced with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• 6 or more years preferred
• Experience in a Healthcare environment
• Cisco certifications such as CCNP Collaboration or equivalent
• 5+ years of experience supporting enterprise Cisco voice platforms
• Demonstrated experience leading and supporting large-scale migrations and deployments of Cisco VoIP solutions (10k+Endpoints)
• Hands-on expertise with Cisco collaboration platforms, including CUCM, Unity Connection, CUBE, and Emergency Responder
• Experience with Oracle SBCs, Microsoft Teams Direct Routing, Avaya, and Genesys
• Solid understanding of Cisco call handlers, voicemail configuration, and dial plan design
• Strong working knowledge of bulk provisioning tools, RTMT, and troubleshooting critical CUCM services
• Experience with automation tools and scripting for Cisco Unified Communications Manager (UCM)
• Proven developer/programmer background, with hands-on experience writing and maintaining code to automate processes and solve technical challenges
• Proven experience collaborating with diverse, multicultural teams across multiple geographic locations
• Exceptional verbal and written communication skills, with the ability to create clear and accurate documentation
• Proven ability to manage multiple priorities and adapt quickly in a fast-paced, dynamic environment
• Strong analytical, problem-solving, and critical thinking skills, with a proactive approach to resolving complex issues

Salary Range by Location:

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas - Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 425385

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Multiple shifts available

Career Track: Business Professional

Department: 4011 SS IS ESI VOICE SVCS

Address: CA Tarzana 18411 Clark St

Work Location: Providence Cedars-Sinai Tarzana Garden Plz Bldg-Tarzana

Workplace Type: Remote

Pay Range: $See Job Posting - $See Job Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.