Sr Mgr Operations

Requisition Number: 104510

Sr Manager Services

Location: The role will be a hybrid at our Hanover Park, IL, location

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

TheSenior Manager, Servicesis a senior people leader responsible for thestrategy, execution, and performance of assigned services portfoliosat Insight. This role owns service delivery outcomesend-to-end, includingoperational performance, customer experience, financial results, and teammate development.

The Sr. Manager, Services partners closely with Sales, Solution Lines, Partners, and Operations toscale repeatable service motions, ensure consistent delivery, and drive continuous improvement aligned to Insight's businessobjectivesand core values. This role will also provide senior oversight for project and program delivery across the services portfolio. The Senior Manager will help set delivery standards, strengthen project governance, and ensure teams are using the right project management approach for the work being delivered. This includes serving as an escalation point for complex programs and driving consistency and predictability in how services are executed.

• Own theoverall service strategy and executionfor assigned portfolios, ensuring alignment to Insight's growth priorities and partner motions.

• Translate businessobjectivesintoscalable, repeatable service modelsthat drive quality, efficiency, and customer satisfaction.

• Strengthen delivery discipline through consistent project planning, execution and reporting of services
• Track and improve performance across schedule, quality, risk, and customer outcomes
• Use delivery metrics and retrospectives to identify gaps and drive continuous improvement

• Own financial performance for assigned services, includingcost management, margin, and productivity.

• Partner with Finance and Operations to forecast demand, manage capacity, and support business planning.

• Ensure services are delivered in alignment with contractual commitments and business expectations.

• Provide leadership and oversight for project and program delivery across assigned services
• Establish practical project management standards, governance, and delivery expectations aligned to the type of work and customer needs
• Ensure appropriate use of project management methodologies (Agile, Waterfall, or hybrid) across services
• Act as an escalation point for highrisk or complex projects and help teams navigate delivery challenges
• Improve visibility into project health, risks, capacity, and dependencies across the portfolio

• Lead, coach, and developmanagers individual contributorsby establishing clear expectations, performance goals, and accountability across teams.

• Foster a culture ofengagement and continuous learningtied to Insight's core values of HUNGER, HEART, and HARMONY.
• Develop Deployment Managers and delivery leaders by reinforcing strong project management fundamentals and accountability
• Build depth and capability across project and program leadership roles through coaching and expectations, not bureaucracy

• Partner with Sales, Operations, and Solution Lines to ensure work is scoped and delivered in a way that aligns with project delivery standards
• Provide delivery input into SOWs, estimates, and risk considerations for customer engagements.

• Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
• 8-10 years' experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.

• 5+ years of progressive experience managing leaders and scalingservices delivery teams through standardization, repeatability, and operational maturity.
• Experience leading or supporting a PMO or formal project governance model within a services or technology organization
• Strong understanding of project and program management practices across different delivery models
• Track record of improving delivery consistency, predictability, and execution quality across teams
• Experience overseeing complex or multiworkstream technology initiatives

• Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, clients, partners, and sales stakeholders.
• Must have prior experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction.

• Experience in Project Management with strong analytical skills driving standardization, repeatability, and operational maturity across services.

• Must have the ability to understand and navigate through an ITSM system.
• Intermediate knowledge of MS Office products required.

Preferred Qualifications:

• Project or program management certification (PMP, PgMP, Agile, etc.)
• Experience implementing or improving project management tools and dashboards

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• Occasional travel may berequiredto support customers, partners, or team engagements.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Fort Worth||Texas (US-TX)||United States (US)||IT Infrastructure & Support|| None||US - Fort Worth, TX||