Reporting Analyst - Optum COVE

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum COVE is a fastadvancing enterprise capability designed to predict, identify, and resolve the moments that matter most in the consumer experience. By blending AIpowered sensing tools, realtime monitoring, and enterprisewide performance insights, the team surfaces abrasion signals early and drives rapid action to remove friction for our consumers. Working closely with partners across Operations, Tech, Product, and the Consumer Office, COVE coordinates an integrated response that ensures issues are addressed swiftly and consistently. Joining COVE means shaping a future where proactive, datadriven experience management becomes a competitive advantage for Optum.

We are seeking a highly skilled Reporting Analyst to join our team. The Reporting Analyst will play a crucial role in creating and building reports for the real time monitoring of the health of our operating model in conjunction with back-office functions across lines of business, seeking to best prepare and understand the biggest consumer impacts. As a Data Analyst, you will be responsible for providing data-driven insights and building advanced AI / ML solutions to the various lines of business and shared services organizations within UnitedHealthcare. Our team partners with various entities within the enterprise to increase operational value, optimize experience and lower healthcare costs.

This Data Analytics role will support the Omni-Channel Domain to develop data-driven insights that lead to improved constituent experience, improved decision-making, and more efficient execution across multiple lines of business.

This position follows a hybrid work model based at MN101, Optum headquarters in Eden Prairie. Employees are expected to work onsite Monday-Friday on a scheduled rotation, with the flexibility to work remotely on designated days. Standard business hours are between 7:00 AM - 5:00 PM CST, and occasional weekend availability may be required based on business needs.

Primary Responsibilities:

• Support the full data engineering lifecycle including research, proof of concepts, design, development, testing, deployment, and maintenance of data management solutions
• Analyze operational data to identify areas for process improvement, cost optimization, and enhance the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics, and more
• Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify key business problems, then diagnose, analyze, and synthesize data, analytics and reporting solutions to solve them
• Contribute to continued organizational growth by sharing knowledge, promoting a positive team environment, mentoring others and continual self-development
• Anticipate customer needs by engaging in creative problem solving and ideation to bring new, relevant content to Operations
• Perform as an individual contributor as a part of analytics and reporting solutions by querying a variety of data sources, wrangling data, and building visually appealing dashboards and reports to identify insights and opportunities
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in a highly quantitative field such as statistics, business analytics, or computer science
• 2+ years of hands-on experience in data analysis, data science, data-driven investigations, data storytelling, visualizations, and analytic insight creation for executive consumption
• Advanced experience in Excel and handling terabyte size datasets, diving into data to discover hidden patterns, using data visualization tools
• Experience performing statistical analysis to identify anomalies at scale
• Experience in contact center metrics, trends, and data
• Experience with creating automation pipelines in cloud based analytic services such as Snowflake or DataBricks
• Advanced proficiency in SQL
• Advanced proficiency in business intelligence tools including PowerBI and Tableau
• Advanced proficiency in MS Office products: Excel, Word, PowerPoint, Visio
• Proven problem-solving attitude with the ability to drive process improvements
  

Preferred Qualifications:

• Experience with Python
• Solid theoretical and practical knowledge of Machine Learning/Artificial Intelligence algorithms and techniques
• Familiarity with Agile Framework methodologies
• Proven ability to create and deliver presentations to various levels of leadership with ease
• Proven ability to work well under pressure in a fast-paced environment while demonstrating high level of maturity
• Proven excellent analytical and problem-solving skills including the ability to identify root causes and recommend solutions
  

CLL-- Key Skills and Capabilities:

• Growth Mindset: Energized by the new, different and unique. Remains curious, expects success, and is courageous
• Self-Management: Self-aware, seeks and accepts feedback, align strengths and skills with tasks, and adapts management approach to meet the needs of their team
• Resilience & Resourcefulness: Maintains calm and focus under pressure and rebounds quickly in reaction to adversity
• Facilitating Execution Plans: Communicates plan progress, adjustments and corrections on a regular basis. Develops detailed, workable tactical plans
• Communicating Effectively: Knows the information needed to get things done. Matches all communication to the receiver-in content, tone and best method delivery
• Engaging With Leaders: Effectively collaborates with senior leaders by understanding their perspectives, seeking feedback, being solution-oriented, and courageously addressing issues and decisions
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.