Epic Go-Live Support Specialist - Business Support

Earn Extra Income This Fall Supporting ChristianaCare's Epic Launch

ChristianaCare is hiring Epic AtTheElbow (ATE) Support Specialists to assist administrative teams during our Epic electronic health record go-live. This short-term opportunity is perfect for anyone looking to earn additional income before the holidays while gaining valuable experience with one of the most widely used systems in healthcare.

What You'll Do

• Provide real-time, in-person support to front-desk, scheduling, registration, billing, and patient access teams.
• Guide staff through Epic steps for checkin/out, appointment scheduling, insurance verification, referrals, and work queue navigation.
• Offer calm, supportive assistance during live interactions with patients and families.
• Capture user questions and issues and route them to the appropriate support teams.
• Reinforce training materials, tip sheets, and best practices.
• Participate in shift huddles and collaborate with super users and ATE leads.

What You Bring

• Experience in administrative, customer service, business office, or patient access roles.
• Experience using Epic for administrative workflows.
• Strong communication and customer service skills.
• Ability to stay organized and helpful in a fast-paced environment.

Why This Role Is a Great Fit

• Extra income before the holiday season
• A short-term assignment from September through November 2026
• A fast-paced, energizing environment
• A strong resume builder - Epic experience is valued nationwide

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/