HR Operations Consultant

Work Location Type:Hybrid

Req Number 329254

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $73,400 - $122,300. This role is eligible for an incentive target of up to 10%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Position Details:
The HR Operations Consultant supports the effectiveness of HR Service Delivery by improving the systems, knowledge, and processes that enable it. This role focuses on optimizing the HR ServiceNow platform, enhancing self-service experiences, and driving adoption of consistent practices across HR. Through close partnership with HR stakeholders and IT, this position translates business needs into system solutions and delivers continuous improvements that enhance the team member experience

You Will:
* Partner with HR stakeholders and IT to translate business needs into system requirements and ensure alignment with broader HR technology strategy.
* Support system release change management and user acceptance testing (UAT) to ensure stakeholder readiness and successful implementation.
* Leverage case trends, feedback, and user behavior insights to identify and execute high-impact process and system improvements.
* Lead optimization of HR knowledge and service catalog content to enhance findability, self-service adoption, and overall user experience.
* Own HR ServiceNow platform administration, supporting user troubleshooting, issue triage, and guidance on effective system usage.
* Drive adoption of consistent case and knowledge management practices by leveraging KPIs to reinforce and influence desired behaviors across HR.

You Have:
* Bachelor's degree or equivalent work experience.
* 5+ years of experience in Human Resources, HR Operations, HR systems, or a related field.
* Experience working with HR systems or platforms (e.g., ServiceNow, Workday, SuccessFactors), including supporting enhancements, troubleshooting, or user support.
* Demonstrated ability to analyze data, trends, and user feedback to identify opportunities for process or system improvements.
* Experience supporting cross-functional initiatives and partnering with stakeholders (e.g., HR, IT, or business teams) to deliver solutions.
* Strong problem-solving skills with the ability to translate business needs into actionable solutions.
* Ability to manage multiple priorities and execute work independently in a fast-paced environment.
* Strong communication skills, with the ability to clearly convey information to both technical and non-technical audiences.
* High attention to detail with strong organizational and documentation skills.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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