Principal Platform Manager, Customer Integrations

What's the Short Version?

The Principal Platform Manager is responsible for the Customer Integrations channel - overseeing platform evolution and representing the channel to internal and external audiences. They are responsible for establishing and overseeing execution of the platform roadmap, working with the Sales & Digital Commerce teams to address customer inquiries, increasing adoption of the channel, representing SanMar within related industry organizations, and maintaining alignment to SanMar's business strategy.

What Will You Be Doing?

• Champion SanMar and its Customer Integration capabilities with customers, industry audiences, and internal teams.
• Own the Customer Integrations platform end to end.
• Shape long term platform strategy in partnership with senior leadership.
• Forge trusted relationships with customers and industry experts.
• Architect and manage the platform roadmap.
• Lead continuous improvement and adoption of best practices.
• Expand customer engagement and usage of SanMar's integrations platform in partnership with cross functional teams.
• Define and monitor key performance metrics, reporting insights to stakeholders.
• Align closely with Sales and Digital Commerce teams to support SanMar's business strategy.
• Evaluate customer and stakeholder feedback to shape platform evolution.
• Resolve customer issues proactively, including de-escalation when needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor's Degree in Computer Science, IT Management, or equivalent experience
• 10+ years of relevant industry experience
• Strong knowledge of industry technology solution providers
• Technical understanding of enterprise applications and integration approaches
• Ability to collaborate and build trusted relationships internally, and across the Promotional Products industry
• Experience with public speaking and engagement of external audiences
• Excellent written and verbal communication skills
• High level of customer service experience
• Ability to manage multiple priorities
• Ability to lead and direct through influence
• Solution-oriented mindset
• Knowledge of SDLC methodologies
• Ability to self-manage in high-stress situations

What's Our Offer?

Salary Range: You`ll earn between $135,000 - $195,000 annually, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 15% of base salary.

Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 152 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Hybrid: SanMar's Eastpointe office is located in Issaquah, WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. Quarterly travel may be required.