Sr. Desktop Support Specialist

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Embry-Riddle Aeronautical University is seeking a highly skilled Senior Desktop Support Specialist to join the Information Technology team at the Prescott campus. This role offers the opportunity to serve as a technical subject matter expert, supporting a diverse and dynamic academic environment. The ideal candidate will play a critical role in enhancing the technology experience for faculty, staff, and students while contributing to innovative solutions that support the University's mission as a global leader in aviation and aerospace education.

This position provides a collaborative and forward-thinking environment, opportunities to lead impactful IT projects, and the ability to influence technology strategy and adoption across campus. The role also offers professional development, access to a robust benefits package, and the chance to mentor team members and student employees.

Key Job Functions

• Provide advanced technical support for desktop systems, peripherals, and academic technologies across campus, including labs and classrooms

• Install, configure, maintain, and troubleshoot multi-platform hardware and software (Windows, macOS, Linux)

• Serve as an escalation point and mentor for IT team members and student employees

• Lead and support IT projects, including planning, deployment, testing, and implementation of new technologies

• Monitor and resolve service requests, ensuring timely and accurate documentation in ticketing systems

• Support campus events and provide after-hours technical assistance as needed

• Evaluate current technologies and recommend improvements to enhance operational efficiency and user experience

• Develop and maintain technical documentation and knowledge base resources

• Collaborate with campus stakeholders and IT teams to support strategic initiatives and technology needs

• Stay current with emerging technology trends and drive adoption of innovative solutions

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

• 3-5 years of professional experience in Information Technology or a related field

• Post-secondary education or certification in a technology-related discipline (6-18 months minimum preferred)

• Proficiency with desktop operating systems including Windows, macOS, and Linux

• Experience supporting mobile platforms such as iOS and Android

• Working knowledge of networking fundamentals (e.g., TCP/IP, DHCP)

• Strong experience with Microsoft Office Suite and web conferencing tools such as Microsoft Teams and Zoom

• Demonstrated ability to troubleshoot complex technical issues across hardware and software environments

• Experience applying project management principles and tools

• Excellent customer service, communication, and interpersonal skills

• Ability to manage multiple priorities, meet deadlines, and maintain composure in a fast-paced environment

• Experience in higher education or academic IT environments is a plus

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR311249. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.