Parts Operations Manager

Assist with managing Altorfer business affairs as they pertain to the Construction Parts Departments. Responsible for assisting with the direction of Parts operations. This position will report directly to the General Parts Manager. Work with the General Parts Manager to assist all Southern parts logistics and direct parts operations, currently 7 total across Iowa, Illinois, and Missouri.

Responsibilities may include, but are not limited to:

Work safely at all times. Maintain in all branches an acceptable Safety rating at or below the company's yearly goal.
• Adhere to all applicable safety policies.
• Comply with all company safety policies, procedures and standards.
• Be proactive in our safety regarding at time modification of policies and procedures.
• 40-50% car travel required, some overnight stays will be required
• Maintain high standards for quality and quantity concerning the workforce, property, facilities, equipment, supplies, workmanship and operations of all service areas.
• Achieve or exceed all supplier goals for operational excellence
• Develop and formulate department objectives, employee staffing needs, along with a yearly forecast of unit sales and expenses.
• Operate within the forecasted budget.
• Ensure parts operation areas receive adequate direction and support to meet company objectives.
• Administer company policy and assist in making needed changes or creating new policies.
• Effectively communicate with other departments and maintain positive working relationships to identify service needs.
• Assist with managing and control parts functions; develop and maintain positive customer/vendor relationships; plan, set priorities and accomplish goals with little direct supervision.
• Work within and promote corporate values.
• Assist with budget and manage the company wide Used parts business
• Establish Parts Operations, Standard Operating Procedures (SOPs) for parts movement, customer interactions, and counter lead generation
• Train parts staff to adhere to these SOPs
• Drive consistency in process across your parts operations
• Improve overall customer satisfaction through building an easy-to-do business with walk-in experience.
• Anticipate tooling needs and maintain adequate tools and equipment to perform any service operation on products sold.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

BA degree or 10+ years managing parts operations. Proof of high school diploma or General Education Degree (GED). Must be able to communicate (speak, read, comprehend, write) in English. Must understand financial statements, use the Microsoft Suite effectively, and be comfortable with technology.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MANAGEMENT SKILLS

Must possess and demonstrate the ability to lead, motivate, train, and unify a diverse workforce of Managers and Parts personnel. Must be a self-starter with good time management. Excellent planning, organizational, and communication skills (written, e-mail, and verbal) are required.

CUSTOMER SERVICE

Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve services; Respond to requests for parts assistance; Meet commitments.

PROBLEM SOLVING

Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.

ORGANIZATIONAL SUPPORT

Follow policies and procedures; Complete administrative tasks correctly and on time; Supports organization's goals and values; Support affirmative action and respect diversity

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: Min: Max:

This position works in both a warehouse environment with some outside exposure and office environment. May, on a continuous basis, walk, bend and lift up to 75lbs. Required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. May sit at a desk to answer telephone and write or use a keyboard to communicate through email. 40-50% travel with occasional overnight travel required. The noise level in the work environment is usually moderate to high. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.