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What to Expect
This role oversees operational performance, financial results, and customer experience across multiple locations in an assigned region. The position emphasizes accountability through rigorous KPI management, in-depth data analysis, and the implementation of strategic initiatives to enhance cycle time, profitability, repair quality, and overall customer satisfaction.
What You'll Do
- Operational Leadership: Manage daily operations across locations to ensure efficiency, quality, adherence to safety standards, and standardized processes through audits and reviews
- Financial & KPI Performance: Oversee regional P&L; optimize labor, parts, and gross profit; and drive improvements in key metrics such as cycle time, touch time, repair ratios, severity, supplements, and CSI/NPS
- Reporting & Trend Analysis: Conduct regular data analysis of operational reports to identify trends and root causes; develop action plans; lead performance reviews; and present actionable insights to executives, supported by measurable outcomes
- Team Development: Support recruiting, coaching, and development of managers; establish accountability systems and succession plans; and foster a culture of ownership through quarterly reviews
- Customer Experience: Uphold high service standards, resolve escalations, and leverage CSI analysis to address systemic issues and identify training needs
- Compliance & Safety: Enforce safety protocols, insurer compliance requirements, documentation accuracy, and standards for facilities and equipment
- Strategic Execution: Deploy corporate initiatives, support new launches and acquisitions, drive data-informed improvements at the regional level, and collaborate with cross-functional teams
What You'll Bring
- 5+ years of collision repair leadership experience, including multi-location management
- Proven track record of managing P&L at regional or multi-site levels
- Strong analytical skills for interpreting complex operational reports and KPI dashboards
- Proficiency in data-driven decision-making, root cause analysis, and performance accountability
- Financial acumen and demonstrated operational excellence in driving efficiencies and improvements
- Change leadership and executive communication skills for strategic execution and presentations
- Willingness to travel regularly within the assigned region
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Tesla Motors, Inc.
Aug 07, 2026