Client Services Representative/MLA2

Salem Hospital
$17.71 - $25.28
United States, Massachusetts, Salem
81 Highland Avenue (Show on map)
May 09, 2026
Monday, Wednesday, Thursday, Friday 9:30AM - 6:00PM rotating every-fourth-weekend and holiday. Performs a variety of clerical and technical duties under general supervision. Reports to a Laboratory Supervisor. Responsibilities include receipt, accessioning, centrifugation and decanting of patient specimens, and communicating with clinicians at the Front Window and over the phone. Does this position require Patient Care? No Essential Functions -Assist with labeling, preservation and fixation of specimens. -Work closely with technologists to ensure specimens are processed timely and accurately. -Monitor reagent and supply inventory. -Organize patient specimen and assay worksheets/printouts for testing and technologist review. -Use LIMS to upload documents and input critical data or comments. -Clean and maintain lab equipment. -Follows proper telephone etiquette for answering incoming and outgoing telephone calls. -Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected. -Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry. -Carefully documents all Client Calls in the Beaker making sure to have accurate documentation -Is careful to assign to the appropriate department pertaining to the call. -Monitors the follow-up list per Laboratory protocol. -Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols. -Faxes or calls as requested. -Print nursing home labels. -Print nursing home requisitions. -Enter safety events into our RL system. -Cover specimen processing as needed. -Cover home care outreach as needed. -Utilize Faxcom to index and file electronically received lab orders. -Scan and transcribe paper orders into Epic. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Previous laboratory, healthcare and/or customer service experience 1-2 years required Knowledge, Skills and Abilities - Good interpersonal and communication skills so as to be able to interact effectively with individuals in the lab and the hospital. - Ability to multitask and work accurately under stress of time constraints and heavy workload demands. - Demonstrates excellent dependability, reliability, accuracy, prioritization ability, problem solving skills, customer service and teamwork. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.