Technical Analyst 2

The Center for Development and Disability (CDD), established in 1990, is New Mexico's University Center for Excellence in Developmental Disabilities Education, Research and Service. These centers, authorized by the Developmental Disabilities Assistance and Bill of Rights Act, build the capacities of states and communities to respond to the needs of individuals with developmental disabilities and their families.

The CDD is seeking a highly motivated professional with excellent organizational, communication and technical skills to join the Technology Services Division to oversee and ensure efficient operation of the CDD virtual meeting and clinic program and to increase capacity for collaborative technologies including, webinar applications, video conferencing solutions, classroom and conference technologies to support distance education, on-site courses, clinical services, consultation, and training.

The successful candidate will:

Research, test, implement and maintain collaborative technologies, ensuring compatibility with cross-university client software and hardware systems, to increase the capacity of CDD to communicate with their local, state, national and international partners and to provide support for the disability community across the state of New Mexico.

Regular Duties and Responsibilities to include:

Analyze and solve operating system and application problems of moderately advanced complexity on workroom copiers/printers, conference room equipment, and staff workstations.

Analyze technical proposals, identify proposal enhancements and recommend optimum approaches for integrating technology solutions.

Provide

• broad technical knowledge of computer systems to assist staff on a wide range of technical issues;
• second tier support for the CDD helpdesk. Document procedures to ensure repeatability of known solutions and best practices;
• technical leadership for technology initiatives and projects that support communication between rural providers, the CDD, University departments and the disability community;
• coordination for virtual meeting and clinic activities and staff.

Coordinate with vendors to support the implementation and use of print management software. Track printing for the Center and the use and management of fax services.

Maintain a broad knowledge of state-of-the-art technology, equipment and systems.

Adhere to applicable laws and policies related to implementing, supporting and maintaining systems used for collaboration and communication.

Guide users in formulating technical and information requirements, advising on alternative approaches and detailing advantages and disadvantages of each approach.

Review, evaluate and recommend solutions for hardware and software acquisitions. Work with vendors to ensure completion of work based on applicable requirements and agreements.

Ensure proper training for CDD staff, regarding software and hardware used for collaborative purposes.

Oversee the collection, compilation and analysis of virtual meeting and telehealth activity data.

Lead and participate in committees focused on the use of collaborative technologies at UNM and in the community.

For more great jobs within CDD check out our Career Opportunity site https://cdd.health.unm.edu/jobs/

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

***Address in your cover letter how your experience and skills align with our preferred qualifications***

Excellent interpersonal skills in person, via phone, email, and video conferencing.

Experience

• providing technical customer service for a multifaceted organization of more than 250 end-users and several external partners;
• with audiovisual equipment and web based collaborative technologies;
• using Windows Server and services including, file services, print services, and Active Directory.

Expertise in supporting Windows 11 including troubleshooting, configuration, and deployment.

Proficiency in writing technical documentation, policies, and procedures.

Ability to manage longer term projects while performing day-to-day tasks.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.