Order Management SME - (Oracle & CXP)

Order Management SME - (Oracle & CXP)
Irving, TX: Hybrid (Tue-Thu onsite)
9 + Months

Experience:
10+ years

Role Overview:
Seeking an experienced professional to monitor and manage end-to-end order flows across digital, B2B, and non-retail channels.
Act as SME for order management, ensuring smooth processing and activation.

Key Responsibilities:
Proactively monitor order journeys and resolve issues
Perform L1 triaging and identify bottlenecks
Build automated reports and alerts to reduce manual effort
Collaborate with tech teams to fix order flow issues

Requirements:
Strong data analysis skills
Experience with Tableau (preferred) or Looker
Extensive Oracle backend experience
Familiarity with Pega (functional understanding)
Exposure to CXP systems (CJCM, OM, DVS, DMD, Vision, Pass DB)

Interview Process:
2 rounds (In-person preferred / Google Meet)

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.