Admission Specialist-CMH

• Greets patients and visitors in an appropriate and courteous manner, determining their need for assistance including directions, and escort or transport.
• Demonstrates customer focus and strives to exceed customer expectations by providing courteous, compassionate and efficient service to our customers.
• Determines the type of service the patient is to receive by reviewing physician orders, the outpatient services form, and the alphabetical patient listing and/or by questioning the patient.
• Demonstrates ability to work with minimum supervisory guidance and exercises independent judgement.
• Demonstrates ability to access software needed to retrieve testing orders.
• Escorts or transports patients and their belongings to their designated areas-ancillary departments, outpatient areas and ED rooms as warranted.
• Obtains necessary registration, medical, financial, and demographic information from Pre-Registration, Inpatients, Outpatients, Offsite registrations.
• Demonstrates vast knowledge of the registration process and able to provide direction.
• Provides assistance in the collection of self-pay portion payments at the time of registration.
• Identifies those patients needing financial counseling referrals.
• Has a clear understanding and is able to explain all rules and regulations in regards to HIPPA, ABN, MSP and EMTALA.

• Accepts payments and issues receipts for all patients.
• Ensures accurate account numbers are listed with every payment accepted.
• Exceeds upfront collection goals and mentors others to achieve collection goals.
• Labels receipt envelopes.
• Ensures safe keeping of all cash, checks and charges received.
• Refers patients to the Financial Counselor when financial arrangements need to be made.
• Determines any outstanding balances from past visits.
• Processes all credit card payments

• Enters accurate outpatient ancillary department charges, and test requisitions, making adjustments as needed.
• Enters the Quick Admit on the tracking board accurately and timely.
• Gives accurate directions to departments or escorts patients to their room.
• Assembles all paperwork and delivers to proper area.
• Performs services and other assigned duties in a proficient manner to ensure quality service.
• Preforms random audit on registrations to ensure quality work.
• Provides Manager/Coordinator with feedback on areas of needed improvement.
• Assists Manager/Coordinator with continued education within the department

• Assists Manager/Coordinator with identifying employee training and developmental needs.
• Demonstrates effective teaching skills and a desire to teach.
• Encourages and assists employees in improvement/development planning.
• Provides Manager/Coordinator with feedback regarding employee efforts and accomplishments.
• Provides feedback to individualized training plans to strengthen an employee's existing skill or teach new ones.
• Assists Manager/Coordinator to solve specific training problems, either on a one to one basis or in groups.
• Plays a vital role in educating and instructing staff during events surrounding safety/disaster events

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.