Senior Specialist, Production Support

Senior Specialist, Production Support

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Specialist, Production Support to join our Global Clearing team. This role is in Lake Mary, LM or Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Maintains and supports highly complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
• Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues.
• Collaborates with business and application development stakeholders
• Collaborates with business, application development and infrastructure stakeholders.
• Lead production readiness reviews and PTO controls for new releases and projects.Analyzes system requirements.
• Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
• Coordinates the monitoring of major changes to applications and their operating environment.
• Analyzes the most complex issues that arise.Collaborates with development, quality assurance, operations, support and infrastructure teams to manage application capacity and application monitoring & instrumentatio.nCreation of architectural diagrams and design specifications to aid automation.
• Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes.
• Complex Incident, Problem Management & Troubleshooting.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectives

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows
• Experience: 6-12 years in production support (L2) for both mainframe and Java technologies.
• Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments.
• Tools: Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf).
• Soft Skills: Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.