Front Desk Coordinator - Urgent Care and Lab - 139287

Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments and answering telephones. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner. Other duties as assigned.

This position will work a variable schedule, three 12-hour shifts per week, as needed, Sunday-Saturday. This role provides coverage for both the Lab and Urgent Care.

Urgent Care Hours:

• Sunday-Saturday: 8:00 a.m.-8:00 p.m. (staffing window 7:45 a.m.-8:15 p.m.)

Lab Hours:

• Saturday-Sunday: 8:00 a.m.-12:00 p.m. (staffing window 7:45 a.m.-12:15 p.m.)
• Monday-Friday: 6:45 a.m.-7:15 p.m.

• A minimum of 3 years related experience in a large complex health care setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.

• Must have demonstrated experience supporting walk-in patients and completing new patient registration.

• Prior patient scheduling experience.

• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

• Must have proficient computer skills and the ability to work within multiple platforms during calls.

• Must have basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.

• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.

• Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• EPIC experience.
• Experience in a fast-paced, multi-specialty clinic.

• Must be able to work various hours and locations based on business needs.
• This position includes occasional holiday coverage, based on operational needs.
• Possible overtime. Must be willing and able to float to other locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.