User Operations Specialist - AI Ecosystems

About The Position

The AI Ecosystem is a new, centralized AI organization designed to deliver a unified AI solution that seamlessly spans Lenovo Intelligent Devices Group devices and segments. We are a diverse, nimble, fast-paced team driven by entrepreneurial spirit. Our talented product and development teams combine deep user understanding with collaborative empowerment to create a new era of experiences across wearables, smartphones, tablets, laptops, and cloud services.

As a User Operations Specialist you will support user experience monitoring and tracking across products and support day-to-day activities that will inform product decisions.This position operates on a hybrid schedule in our downtown Chicago office and is onsite 3 days per week.

Key Responsibilities

• Monitor user experience across products and identify issues impacting user satisfaction or adoption
• Track user feedback from multiple channels and help identify trends and recurring problems
• Support day-to-day user operations activities including issue triage, user communications, and follow-ups
• Work closely with product and engineering teams to help prioritize user-impacting issues
• Assist with reporting and dashboards that measure engagement, usage, and customer experience
• Help improve operational processes to make support and user engagement more efficient
• Contribute ideas that help us better understand users and improve the end-to-end experience
• Support cross-functional projects related to product launches, new features, and user engagement initiatives

Basic Qualifications

• Bachelor's degree in Business, Marketing, Operations, Communications, Technology, or a related field
• 1+ years of User Operations, Product Operations, Program Management, Project Management Experience

Preferred Qualifications

• Strong collaboration and cross-functional communication skills
• Strong communication skills to align Product, Engineering, and Operations teams
• 2+ years of User Operations, Product Operations, Program Management, Project Management Experience
• 2+ years of Experience working in a technology, software, SaaS, or digital product environment
• Familiarity with customer support tools, feedback platforms, or analytics dashboards (PowerBI, Sprinklr, Jira, Social Listening Tools)
• Experience working with Analytical mindset and comfort working with data, reports, and trends
• Ability to think from the user's perspective and identify opportunities to improve their experience
• Strong problem-solving mindset and willingness to take ownership
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
• Interest in AI-powered products and user experience

The base salary budgeted range for this position is $92-110k. Individuals may also be considered for bonus and/or commission.

Lenovo's various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is July 25, 2026. This applies to both external and internal candidates.