Emergency Account Manager - Remote

We're looking for an Emergency Account Manager to support customers who rely on rapid, missioncritical fuel delivery during outages, natural disasters, and other emergency events. In this role, you'll coordinate fastmoving fueling operations, communicate directly with essentialservice customers, and work closely with dispatch, drivers, and logistics teams to keep critical infrastructure running. This position is ideal for someone who thrives under pressure, communicates clearly, and can make confident decisions in timesensitive situations.

Key Responsibilities

• Manage emergency fuel accounts and respond to urgent service requests as part of a 24/7 oncall rotation
• Assess customer needs quickly and coordinate appropriate fueling solutions
• Maintain realtime communication with customers during emergency events
• Work closely with dispatch, drivers, logistics, and supply partners to execute emergency fueling
• Prioritize resources based on customer criticality and service commitments
• Build strong relationships with key accounts and support preevent planning and postevent reviews
• Document service actions, track performance, and maintain accurate CRM records
• Ensure compliance with company policies and regulatory standards (DOT, EPA, OSHA)
• Promote a safetyfirst culture during all emergency operations

Skills

• Knowledge of bulk fuel delivery or mobile fueling operations
• Experience supporting missioncritical customers (hospitals, data centers, utilities, etc.)
• Strong organizational and problemsolving abilities
• Ability to coordinate crossfunctional teams
• Proficiency with CRM systems, dispatch tools, and Microsoft Office
• Professional, calm, and effective under pressure

Qualifications

• Strong preference for candidates residing within the Southeastern U.S. region (e.g., Georgia, Florida, North Carolina, South Carolina) to effectively support business operations
• Sales experience strongly preferred
• Bachelor's degree in Business, Operations, Logistics, or related field preferred (or equivalent experience)
• Minimum of 3 years in account management, operations, logistics, or emergency services
• Experience in fuel distribution, energy, transportation, utilities, or industrial services preferred
• Strong decisionmaking skills in timesensitive environments
• Excellent communication and customer relationship skills
• Ability to work nights, weekends, and holidays as part of an oncall rotation