Director of Operational Transformation

Performance Contracting Group, located in Lenexa, KS is building the operating infrastructure for its next era of growth. The Director of Operational Transformation is responsible for advancing this work with speed, discipline, and measurable outcomes. This role owns the full lifecycle of operational change; defining needs, implementing platforms, driving adoption, and ensuring long-term sustainability of tools and processes.

This is a newly created, director-level position reporting to the EVP. The role is designed for a senior operations leader who can balance strategic vision with hands-on execution. The ideal candidate understands how change moves through a field-based organization and can ensure adoption at scale.

This individual will chair the Operations Change Committee, lead a team of Program Managers, and serve as the primary bridge between operations leadership and the platforms, tools, and processes that support the business.

Key Responsibilities

• Define and maintain the operations transformation roadmap, sequencing initiatives based on business impact, resource availability, and organizational readiness.
• Chair the Operations Change Committee, managing structured intake, prioritization, and execution of all operational initiatives.
• Lead Program Managers through the full initiative lifecycle: requirements, build or vendor engagement, deployment, field training, adoption measurement, and long-term ownership.
• Establish and govern a perpetual ownership model, ensuring all platforms have defined owners, active vendor management, and ongoing roadmap oversight.
• Partner with IT, Marketing, Technical Training, Finance, HR, and regional SMEs to build and lead cross-functional project teams.
• Develop and manage a portfolio of operational platforms, including CRM, Power BI, AI tools, Schedule of Values, Change Order Log, Labor Tracking, Monday.com, and business planning tools.
• Oversee the full change management lifecycle, ensuring successful implementation, adoption, and continuous improvement.
• Serve as the primary liaison between executive leadership (EVP, SVPs) and execution teams, translating business needs into actionable plans.
• Report regularly to the EVP and Operations Leadership Team (OLT) on initiative status, pipeline health, adoption metrics, and resource needs.
• Build and lead a high-performing team, including recruiting, developing, and retaining Program Managers.

Basic Requirements

• 10+ years of experience in operations, project management, or change management, preferably in a field-based or construction environment.
• Demonstrated experience leading platform implementations or large-scale operational transformation initiatives.
• Experience managing cross-functional teams without direct authority.
• Strong project management discipline with the ability to lead multiple complex initiatives simultaneously.
• Experience operating at a director level or as a senior individual contributor.

Preferred Qualifications

• Experience within construction, industrial, or project-based organizations.
• Familiarity with operational platforms and tools such as CRM systems, Power BI, and workflow management platforms.
• Strong stakeholder management and executive communication skills.
• Proven ability to drive adoption and deliver measurable business outcomes.

What Success Looks Like

• Ownership and governance of 10+ operational platforms with long-term sustainability.
• A fully functioning Operations Change Committee with structured intake and prioritization.
• Continuous improvement across all platforms and processes.
• Successful support and adoption across 38 branches through improved tools and systems.

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG's Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

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