Supervisor, Concierge

Job Title: Supervisor

Location: Morris Cancer Center

Department Name: Concierge

Req #: 0000243815

Status: Salaried

Shift: Day

Pay Range: $50,000.00 - $65,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:
The Concierge Supervisor is responsible for all aspects of the day-to-day operations on the floor and functioning in the Concierge/Guest Services and Telecom Operators department. The Supervisor manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service.

The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing departmental functions daily.

Qualifications:
Required:

• High School Diploma Required

Preferred:

• College Degree Preferred
• Minimum of 3 years of supervisory experience

Essential Functions:

• Ensures the accuracy and integrity of all patient information
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Provides oversight of the educational needs of the staff and address these needs when applicable
• Utilizes necessary systems to review daily alerts, address system errors
• Responsible for the education of all staff and must assure all receptionist and operator staff is competent on mandatory education
• Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
• Ensures timely visitor check-ins through FAST PASS
• Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
• Provide on-call support to staff as needed to ensure urgent issues are addressed in a timely manner
• Communicates issues and policies to all staff members as it relates to department
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met
• Delegates and prioritizes work assignments
• Informs staff of System updates and is responsible for providing any/all pertinent information related to concierge and telecommunication issues
• Provides clear communication and expectations for staff
• Able to fill in as receptionist/operator
• Reviews and recommends any changes to departmental policies
• Maintains open communications with management
• Oversees and supervises all department functions including training, onboarding and orientation of all new staff
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.