Student Services Specialist

Monday - Friday, 8:00 AM - 12:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The Department of Computer Science is one of 16 science departments and curricula in the College of Arts and Sciences. It is a major teaching department with more than 30 tenured/tenure track faculty, nine research faculty, and 28 adjunct faculty, who serve more than a thousand undergraduate students and hundreds of graduate students and postdoctoral fellows. Our driving research ideal is collaboration-as it has been since the founding of our department in 1964. We believe that computer science's greatest purpose is in working with other scientists to solve problems in their own disciplines. Therefore, we actively seek opportunities to generate new research with our colleagues and with scientists in other departments across campus, including in science, medicine, and the humanities. Numerous computer science faculty members have adjunct or joint appointments in other departments, lead large interdisciplinary research groups, and collaborate with colleagues from multiple universities across the Research Triangle, the United States, and even the world.

The Student Services Manager will be responsible for the planning, development, and implementation of all phases of the student services operations for terminal masters students within the Department of Computer Science. The position will act on behalf of the Director of Graduate Studies in all matters concerning students and serving as liaison between students, faculty, various offices on campus (i.e.: Graduate School, Registrar's Office, Advising Office, etc.) and the general public. The Student Services Manager assists the Department Chairman, Associate Chair for Business Administration, Associate Chair for Academics, Director of Admissions, and the Director of Graduate Studies in the planning, coordination and administration of our academic programs. This position will be responsible for oversight of all terminal master's student services activities that includes, but is not limited to: terminal master's admissions for all programs; funding of terminal MS students; fellowship recommendations to the Graduate School; student fees and department fellowship awards; advising and course scheduling and registration for terminal master's students. Additional activities include assisting with the review and approval of Graduate School petitions and applications for degree candidacy, foreign student visa compliance, preparing and witnessing student employment contracts, and counseling in matters of a personal nature such as faculty advisor or instructor conflicts, student health issues, housing, and finances. One major aspect of this position will be to counsel the Master's students and will be responsible for tracking MS student progress from the time they apply and are offered admission until the time their degree is awarded.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Higher ed clerical experience
Knowledge of excel and Google Suite
Prior experience using ConnectCarolina, Gradstar, Online Syllabus Manager ( OSM), Online Learning Contract Manager ( OLCM), Ad Astra or similar systems.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.