Remote New

Senior Manager, Sales Enablement

Astound
paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan, employee discount
United States, Texas
Apr 27, 2026
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Senior Manager, Sales Enablement: The Senior Manager, Sales Enablement drives operational excellence across retail and direct sales channels by ensuring flawless execution of the end-to-end sales lifecycle. This role is accountable for commission accuracy, scalable sales processes, and strong retail controls-including reconciliation, auditability, and dual verification protocols. Acting as a strategic partner to Sales Leadership and their boundary partners, this leader oversees sales systems, reporting, territory design, and compliance while managing a high-performing enablement team focused on efficiency, accuracy, and growth readiness. Duties and Responsibilities: Sales Process & Funnel Optimization Own and optimize the full sales funnel from lead generation through close, ensuring alignment with customer journey and business strategy. Identify and eliminate process bottlenecks to improve conversion rates, cycle time, and rep productivity. Standardize sales workflows and operational playbooks to enable consistent execution across retail and direct channels. Develop channel-specific enablement frameworks and tools while partnering with training to support field performance and scalability. Commission Management & Incentive Operations Collaborate to build, manage, and continuously refine commission structures that accelerate revenue and motivate retail and direct sales teams. Ensure accurate, timely commission calculations and payouts Own and maintain the commission calculator and underlying logic for the residential sales channels. Lead reconciliation processes, dispute resolution, and continuous improvements to reduce errors and increase transparency. Order Entry, Verification & Fulfillment Oversight Oversee order entry processes across retail and direct channels to ensure accuracy, speed, and compliance. Implement quality control and fraud-prevention measures, including dual-verification protocols for high-value or complex orders. Ensure real-time validation of customer data, credit eligibility, serviceability, and product rules prior to submission. Serve as the operational bridge between Sales and Field Operations to resolve fulfillment issues. Territory & Coverage Management Collaborate in the design and ongoing maintenance of territory models that balance market opportunity, workload, and resource allocation for internal and contractor sales teams. Regularly assess territory performance and adjust based on data-driven insights, market dynamics, and growth objectives. Cross-Functional Partnership Act as the central liaison between sales and their internal boundary partners. Ensure operational alignment to sales quotas, product launches, compensation plans, and customer experience goals. Translate sales strategy into executable processes and system requirements. Sales Credentialing & Compliance Serve as the primary owner for sales credentialing requirements, including permits, certifications, and uniforms for retail and direct channels. Ensure timely procurement, tracking, and compliance to support uninterrupted selling activities. Leadership & Governance Lead and develop a high-impact sales enablement team focused on operational rigor, continuous improvement, and scalability. Implement KPIs, dashboards, and governance frameworks to track performance, accuracy, and risk mitigation. Drive a culture of accountability, transparency, and operational excellence. Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent required Bachelor's degree or equivalent experience, preferred. Equivalent combination of education and relevant experience may be considered Experience: 7+ years of progressive experience in sales enablement, sales operations, revenue operations, or a related commercial operations function 3+ years in a people leadership role, managing and developing high-performing teams Knowledge, Skills and Abilities: Demonstrated success optimizing complex, multi-channel sales processes Hands-on experience designing, administering, and governing commission and incentive compensation programs Experience successfully collaborating across functions in a fast paced environment. Strong understanding of end-to-end sales processes, sales funnel optimization, and multi-channel enablement Proven experience designing and governing commission and incentive compensation programs with high accuracy and transparency Ability to analyze sales performance data, identify process gaps, and implement scalable solutions that improve productivity and conversion Working knowledge of CRM, order management, and sales enablement systems; ability to translate business needs into system and reporting requirements Demonstrated expertise in cross functional partnership with internal boundary partners Strong leadership skills with experience building, developing, and leading high performing teams High attention to detail with strong problem solving and risk management capabilities Excellent communication skills and the ability to influence stakeholders at multiple levels of the organization We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Thank you for taking the time to explore opportunities with us! Our Mission Statement:* * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.