Student Services Administrative Coordinator

About the College of Human Ecology

Cornell Human Ecology (CHE) explores the complexity of human life. We bring together a wide range of perspectives to understand the full context of the human experience and improve lives at every scale, from cells to society. Our research and academic programs focus on the interaction of humans with their biological, economic, social and physical environments. Using Cornell's far-reaching extension network and the college's translational research methods, we deliver our findings directly to communities and families, ensuring that our work reaches those who need it most.

The Opportunity

The Student Services Administrative Coordinator is a member of the CHE Student Services team and works closely with the Assistant Dean, Student Experience and team members, faculty, and students to provide the programs and administrative infrastructure of the College's students support programs.

The Administrative Assistant IV provides comprehensive administrative and program support for the Human Ecology Office of Student Services. This role manages front desk operations, coordinates academic committees, supports non-academic space scheduling and 25-Live space/room scheduling, communications, and assists with financial and personnel processes. The position requires strong organizational skills, attention to detail, and the ability to work independently while collaborating with faculty, staff, students, and external partners and in some cases navigating a matrix reporting relationship.

What You Will Do

Front Desk and General Administration:

• Field, screen, and respond to telephone, email, and walk-in inquiries; provide accurate information on policies and procedures; refer complex inquiries as needed.
• Manage traffic and triage students for the Student and Career Development Office and registrar's office; serve as backup for Admissions Office
• Triage and assign Student of Concern Salesforce notifications to advisors
• Draft routine correspondence, assemble materials for reports, and maintain filing systems and electronic databases
• Lead communication for LSC Scholarship Recipients
• Support for the Summer Experience Funding and Alumni Summer Experience Fund promotion, processing, and notification
• Process funding for the Cuffie Awards and associated student travel.
• Order office supplies and maintain inventory using online systems.
• Approve student worker payroll
• Process charges, P-Card purchases, fund transfers, and travel reimbursements.
• Make travel arrangements and submit related documentation.
  

Staff, Event Support, and Student-Facing Programming:

• Assist career development staff with on-campus recruiting, and employer engagement.
• Support advisors working with Human Ecology student organizations.
• Support the Peer Partnership Program with communication, pairing and tracking of students.
• Manage and/or support student-facing events including New Student Onboarding, Welcome Event, Family weekend, admissions yield events, Commencement and other CHE events as needed
• Support the PSSP program each summer
• Order food, reserve facilities, and set up support

Non-Academic Room Reservations:

• Review and approve/deny non-academic room reservations requests through the 25Live system
• Ensure facilities and building care are aware of any potential concerns or needs for reservations
• Communicate with stakeholders with reservations to ensure their understanding of the policies related to use of the facility.

Assist Administration with Management of Awards (in Support of the Associate Dean):

• Organize student surveys, compile submissions, and communicate with applicants and awardees (see below):
  • SUNY awards, Carpenter awards, and Student Senior Survey (no event - early fall deadline)
  • Flora Rose award, Florence Halpern award, and Summer Research Stipends (no event - spring deadlines)
  • Robinson Awards (no event - early summer deadline)

Communication & Content Management:

• Maintain and update college web pages, and CHE Instructional Blog (Marianella) and content management systems; make changes as directed.
• Create announcements or simple flyers for newsletters, and informational materials.
• Create and send our Communecology weekly student newsletter
• Maintain Student Services content on Human Ecology website

Committee Representation and Support:

• Serve as CHE Academic Integrity Committee Secretary to document Academic Integrity violations and schedule meetings.
• Ensure student representatives on various college committees including on the CHE Academic Integrity Hearing Board.
• Update, distribute and advertise student opportunities to serve on college committees including, SUNY Teaching Excellence selection committee, Mann Library student representative, EPC UG and Grad student representatives

What We Need

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Associate's Degree and 4-6 years of relevant work experience, or an equivalent combination of education and relevant professional experience.
• A commitment to facilitate and promote student success, well-being, and personal and professional development.
• Experience incorporating the perspectives of multiple communities.
• Proven success working with teams to achieve goals and expectations.
• Ability to navigate and build productive working relationships in a complex, decentralized organization.
• Effective in working with many different constituents and diverse array of individuals, and to understand and incorporate administration, student, and faculty needs and goals into programs and services.
• Demonstrated commitment to supporting belonging.
• Ability to guide the work of student workers.
• Utilize technology to enhance communication and streamline operations.
• Excellent communication skills, including the ability to develop and deliver information tailored to the audience/recipient.
• Excellent customer service, professionalism, focus on continual improvement, discretion, and judgement required.

Important Notes About Applying

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• This is a full-time, fully onsite, benefits eligible position. Normal work schedule is Monday through Thursday from 8:00 am until 4:30 pm and Friday from 8:00 am until 4:00 pm.
• There is no relocation assistance available for this position.
• There is no visa sponsorship available for this position.

Rewards and Benefits

• This is a full-time, fully onsite, benefits eligible position. The position is located in Ithaca, NY on the main University campus. Normal work schedule is Monday through Thursday from 8:00 am until 4:30 pm and Friday from 8:00 am until 4:00 pm.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

• Visa sponsorship is not available for this position.

• Relocation assistance is not available for this position.

Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo.

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