Continuous Improvement Manager

ABB is looking for a Continuous Improvement Manager to join the team in our Byhalia, MS Distribution Center. This position will manage a customer-focused team and help the facility identify, tackle, and resolve improvements utilizing Lean and Six Sigma methodologies on a daily basis.

Additionally in this role, the Continuous Improvement Manager deploys and leads the continuous improvement strategy for a local organizational unit, including creating a culture of continuous learning and improvement. We are searching for someone who can mentor and coach teams to achieve operational excellence and drive improved results. Will have the opportunity to lead programs and projects to improve and sustain local business performance. And crucially, this leader will oversee the Customer Service function to ensure efficient handling of after-sales activities, including customer complaint resolution, structured issue management and timely responses to both internal and external customer inquiries.

The work model for the role is onsite (#LI-Onsite) in our Byhalia, MS Distribution Center. There is an expected 10%~ travel for the role (largely to a sister Distribution Center in Phoenix, AZ).

Key responsibilities for the role:

• Deploys and leads strategy and objectives of the local organization to deliver the improvement framework in collaboration with local Operations team and business leaders. Fosters awareness and commitment regarding continuous improvement at local management level.

• Oversee the Customer Service/After- Sales support team responsible for managing customer complaints through ABB standard complaint management process.Ensure timely and professional responses to internal and external customer inquiries related to product issues, service and other concerns.

• Drives root cause analysis and correction actions for customer complaints in collaboration with Quality, Operations and other distribution teams.

• Monitor customer service performance metrics and identify improvement opportunities to enhance customer experience.Identifies and works to remove roadblocks that prevent the successful implementation and adoption of continuous improvement initiatives and oversees cases of conflicting priorities.

• Promotes and leads improvement programs and projects within their own area of responsibility, with a hands-on (Gemba) and problem-solving approach. Leads a systematic fact-based approach to identify and evaluate opportunities for future improvement within the local organization.

Qualifications for the role:

• Bachelor's Degree in Quality, Supply Chain, Business, or related field (preferred).

• Lean Six Sigma Green Belt or Black Belt certification preferred with demonstrated experience in Lean tools such as Kaizen, Value Stream Mapping, 5S, and waste elimination.

• 10+ years of Proven experience driving operational improvements in warehouse or distribution center environments with measurable impact on productivity and cost.

• Strong knowledge of quality systems, audits, key DC performance metrics such as fill rate, order accuracy, inventory accuracy, and on-time delivery.

• Experience working with Warehouse Management Systems (WMS) such as Blue Yonder, SAP EWM, Manhattan, or similar platforms.

• Proficiency and ability to analyze operational data and develop actionable insights using tools such as Excel, Power BI, or similar analytics platforms.

• Experience in customer complaint management, root cause, corrective action, and continuous improvement initiatives.

• Excellent communication, leadership, and problem-solving skills.

• Candidates must already possess work authorization to work for ABB in the US.

What's in it for you:

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $XX and $XX annually and is bonus eligible.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.Salaried exempt positions are provided vacation under a permissive time away policy.