Sr. Dispute Resolution Consultant

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

We are seeking a highly skilled AR Dispute Resolution Senior Consultant. As an AR Dispute Resolution Senior Consultant, you will lead and manage the endtoend dispute resolution process. In this role, you will be responsible for resolving complex discrepancies, including billing errors, invoice and purchase order variances, delivery issues, and product concerns-in a timely and effective manner. As a Senior Consultant, you will serve as a subject matter expert, applying strong analytical skills to investigate issues, identifying root causes, and developing sound resolution strategies.This role plays a critical part in mentoring team members, driving process improvements, and strengthening customer and stakeholder relationships, all in support of the organization's financial health.

What you will do

• Research and analyze disputes to determine facts, identify root causes, and define appropriate resolution pathways.

• Leverage metrics and trend analysis to partner crossfunctionally in addressing systemic process issues that drive customer disputes.

• Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by Management.

• Validate and reconcile data across internal and third-party systems and ensure appropriate course of action is being pursued.

• Communicate clearly and professionally with customers and internal stakeholders to drive resolution and alignment.

• Maintain comprehensive records of all dispute-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review and discussion.

• Continuously evaluate dispute resolution workflows to identify and implement improvements that enhance efficiency, scalability, and productivity.

• Mentor and support onshore and offshore team members by sharing best practices, reinforcing standards, and promoting collaboration across the dispute function.

• Ensure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process. Adhere to internal controls and maintain a high level of data accuracy and integrity.

• Anticipate shifts in business needs, processes, and systems; champion forward-thinking, scalable solutions and partner cross-functionally to drive continuous process improvement across the dispute resolution function.

What we expect of you

• Bachelor's Degree and 3 years of relevant AR, Credit, Accounting OR 7 years of relevant AR, Credit, Accounting or Finance experience.

• Demonstrated experience in Accounts Receivable and/or Dispute Resolution, preferably within Fortune 200 organization

• Experience with dispute resolution tools and enterprise ERP systems preferred.

• Proven ability to work independently, manage competing priorities, and meet deadlines in a fastpaced environment.

• Strong attention to detail with excellent analytical, organizational, and problemsolving skills.

• Adaptability to evolving business processes, systems, and role expectations.

• Excellent written and verbal communication skills, with the ability to negotiate and influence effectively across internal and external stakeholders.

Pay range: $73,000 - $113,000 depending on experience and skill set
Annual bonus target of5% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack, fulllifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.