Computer Operations Supervisor

The Employment Banking and Revenue Technology Services Office is looking for a motivated team player who enjoys leading others and keeping complex systems moving. In this Computer Operations Supervisor role, you will participate in supporting a 24 hour print operation that helps the Department of Revenue deliver accurate and timely information. Your guidance will help operators stay productive and focused. Step into a position where your energy and commitment make a real difference!

As a Computer Operations Supervisor, you will be part of an around the clock team that oversees print and ensures that operators' workflows safely and efficiently. This entails monitoring and printing jobs from PaTH software to Ricoh Process Director print queue and preparing the prints for pickup or delivery. Work also utilizes Windows applications. In this position, you will perform the following duties:

• Supervisory Leadership: Direct staff of Computer Operators and ensure smooth and efficient workflow across print operations
• Quality Monitoring: Review printer output and identify issues that require correction
• Report Distribution: Oversee separation and distribution of reports, forms, and letters to ensure accurate delivery
• Supply Oversight: Maintain inventory and track needed supplies for uninterrupted production
• Training Guidance: Teach operators system processes and observe their progress to strengthen their skills
• Issue Resolution: Address processing errors as soon as possible to restore normal operations
• Confidentiality: Appropriately handle confidential Federal Tax Information, complete IRS FTI training and necessary Commonwealth training regarding the handling of FTI

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are modified 2nd shift 5:00 PM to 1:00 AM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Computer Operator 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in operating computers, including one year in a supervisory capacity, and an associate degree with major course work in data processing; or
• Three years of experience in operating computers, including one year in lead work capacity; and graduation from high school, or equivalent certification or formal training. Formal training in electronic data processing may be substituted for non-supervisory experience at the rate of 25 hours for one month, to a maximum of 12 months.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.