Consumer Loan Analyst

POSITION: Consumer Loan Analyst

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Consumer Loan Analyst is responsible for managing consumer loan requests from application through funding, delivering a responsive, complaint, and customer-focused experience. Serves as a primary point of contact for borrowers and internal partners while processing, underwriting, and closing consumer loans, including personal loans, overdraft lines of credit, credit builder loans, and deposit-secured loans. In addition, the Consumer Loan Analyst is responsible for the disclosing and processing of home equity loans and lines of credit to ensure a seamless, efficient, and compliant loan experience from application to closing and works closely with borrowers, Loan Officers, Underwriters, and internal departments to gather documentation, analyze borrower qualifications, prepare and submit loan files, and communicate key updates throughout the loan lifecycle with a strong focus on accuracy, regulatory compliance, and client service, to directly contribute to successful loan closings and maintaining a positive borrower experience.

Key Result Areas:

* Deliver a customer-focused experience, prioritizing clear communication and the borrower's financial well-being throughout the loan process.

* Review consumer loan applications for completeness; obtain required documentation.

* Process, underwrite, and close consumer loans per bank policy, product guidelines and regulatory requirements.

* Prepare and deliver consumer disclosures/notices within required timeframes.

* Analyze credit/income (and collateral when applicable) and clear underwriting conditions within established service level timeframes.

* Proactively manage an assigned pipeline; provide status updates and next steps to borrowers and internal partners.

* Coordinate consumer loan closing; ensure documents, appropriate signatures, and approvals are complete.

* Maintain accurate loan files and system records, including decisions and condition tracking throughout the loan lifecycle.

* Collaborate with Loan Officers, Underwriters, Branch staff, Attorneys, and Servicing teams to ensure timely and compliant processing of mortgage and home equity loans.

* Review and validate data entered by the Loan Officer/Branch Personnel in all applicable Encompass forms, including Conversation Log, and file Alerts, prior to underwriting submission.

* Effectively manage the loan pipeline to meet defined turnaround times adhering to department procedures, and compliance requirements, including obtaining appraisals, title work, verifications, condo documentation, flood certifications, and collecting administrative fees.

* Order/review required third-party items for home equity (e.g., title, valuation) as applicable.

* Track home equity timelines and documentation expirations to support on-time closing within established service level timeframes.

* Maintain complete home equity files in applicable systems (nCino and Encompass), including conditions and exceptions.

* Communicate loan decisions, conditions, and status updates to borrowers, and follow up to collect and review underwriting conditions; sign off on conditions when applicable.

* Prepare and send initial and subsequent disclosures, as well as required borrower notifications (e.g., Appraisal, Notice of Incomplete, CLA letter, Loan Commitment letter, Adverse Action Notices).

* Notify all parties upon Clear to Close and coordinate with Closing Department to ensure a smooth closing process.

* Participate in daily team huddles and staff meetings to align priorities and promote a collaborative, solution-oriented work environment.

* Support first mortgage rate modifications as assigned.

* Perform additional duties as required.

Qualifications:

* High school diploma or equivalent required; additional education in finance, business, or related field preferred.

* 3+ years of experience in consumer loan processing, underwriting, closing, or related lending operations (community bank or credit union experience preferred).

* Working knowledge of consumer lending products and documentation; familiarity with deposit-secured lending and revolving credit preferred.

* Ability to interpret and apply lending policies and procedures, and a basic understanding of applicable federal and state lending regulations (e.g., Reg Z/Truth in Lending, Reg B/ECOA, FCRA, OFAC, flood where applicable).

* Strong customer service and communication skills with the ability to explain requirements and next steps clearly to internal and external customers.

* Strong analytical, organizational, and time-management skills with attention to detail and ability to manage multiple priorities and deadlines.

* Proficiency with loan origination systems and standard office software; ability to learn new systems quickly.

* Demonstrated discretion in handling confidential customer and bank information.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA Salary Range: $28.85 - $37.50/hr

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $28.85 - $37.50/hr. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate's skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.