New 
Senior Program Manager
 Spectraforce Technologies | |
 United States, Illinois, North Chicago | |
 May 18, 2026 | |
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Title: Senior Program Manager
Length of Contract: 18 months Location/Site: Mettawa, IL (Onsite) *Top 3-5skills*: a. Multi-workstream program management (building/owning integrated program plans, milestones, dependencies, cadences, risk/issue management, escalation). b. Cross-functional stakeholder leadership & accountability (driving alignment across IT, Analytics, Marketing, Medical, Omnichannel, agencies; following up and escalating constructively). c. Jira + Agile delivery management (managing epics/stories, sprint planning, backlog hygiene, requirements tracking across technical and non-technical teams). d. Process + governance documentation in regulated environments (version-controlled SOPs/workflows, approval/change management, auditable decision trails). e. Pharma commercial/HCP omnichannel marketing domain knowledge (content metadata/tagging strategy, journey orchestration concepts, CRM/content platforms like Veeva/Salesforce, and analytics/data literacy). Position Overview: The client is seeking a Senior Program Manager to lead the delivery of a large-scale, multi-workstream pharmaceutical marketing platform initiative within the Commercial HCP Marketing organization. This role reports directly to the Commercial Lead responsible for developing our Content Tagging/Metadata Strategy and the Workstation that will allow the marketing platform to function. The role serves as the operational program management for one of these two workstreams. This is a senior-level, independent contract role designed for an experienced program manager who can contribute immediately with minimal ramp time. The ideal candidate excels at managing complex, cross-functional programs in a regulated pharmaceutical environment - driving accountability, accelerating decision velocity, and ensuring every workstream moves forward with precision and documented rationale. The Senior Program Manager will own milestone tracking, cross-functional stakeholder coordination, deliverable accountability, process documentation, and the development of scalable documentation frameworks that protect program momentum and organizational knowledge. Primary Responsibilities: Multi-Workstream Program Management: * Own end-to-end program management across all active and future workstreams, maintaining a master program plan with clearly defined milestones, owners, interdependencies, decision gates, and escalation triggers. * Run structured workstream cadences - facilitating working sessions, driving agendas, capturing actions, and ensuring accountability across all program participants. * Maintain a centralized program dashboard providing real-time visibility into workstream health, milestone status, open items, and upcoming decision gates for senior leadership and key stakeholders. * Manage Jira program board - coordinating Epic and User Story progression, sprint planning, backlog hygiene, and requirements documentation in partnership with technical and non-technical teams. * Proactively identify risks, blockers, and dependency conflicts across workstreams and surface them to the program lead with clearly documented recommended resolution paths. Deliverable Tracking & Stakeholder Accountability: * Maintain a comprehensive deliverable tracker across all workstreams - logging committed deliverables, owners, due dates, completion status, and any delays with documented rationale. * Actively track and follow up on deliverables and decisions owed by cross-functional colleagues - including IT, Analytics APEX, and Functional Leads across the organization - ensuring no workstream is stalled without a documented explanation. * When delays occur, formally document the source of the delay, the rationale provided by the responsible party, the impact on downstream workstreams, and the agreed path forward - creating a clear, auditable record of program accountability. * Escalate unresolved delays to the program lead with full documentation of the delay history, stakeholder responses, and recommended escalation options. * Coordinate open item resolution - scheduling working sessions with the appropriate decision owners, tracking response timelines, and ensuring decisions are made, documented, and communicated to all affected parties. Cross-Functional Stakeholder Coordination & Feedback Documentation: * Serve as the primary coordination point across a broad cross-functional stakeholder group - including IT, Analytics, Marketing, Medical Affairs, Omnichannel Strategy, and external agency partners * Capture, organize, and distribute stakeholder feedback from working sessions, reviews, and decision meetings - ensuring all inputs are documented, attributed, and version-controlled * Maintain a formal feedback and decision log across all workstreams - recording what feedback was provided, by whom, when, and how it was resolved or incorporated into program direction * Ensure that cross-functional colleagues' requirements, concerns, and constraints are formally documented so that program design decisions reflect a complete and auditable picture of stakeholder input * Coordinate and document alignment sessions with functional leads to confirm requirements, validate design decisions, and capture sign-off - creating a traceable record that protects program integrity and compliance Process Documentation & Scaling Frameworks: * Own the creation, maintenance, and version control of all program process documentation - including governance procedures, approval workflows, change management processes, and workstream operating procedures. * Translate decisions made in working sessions into clear, structured process documentation that is immediately actionable by technical and non-technical teams. * Design and maintain a documentation framework built for organizational scaling - enabling future workstreams, brands, and functional areas to onboard using structured, replicable playbooks. * Build program onboarding documentation so that new stakeholders and future headcount can be brought up to speed independently, without requiring direct time investment from the program lead. * Develop and maintain a centralized program knowledge repository - housing all decisions, rationale, process documents, governance records, stakeholder feedback logs, and workstream outputs in a single, organized, accessible location. Required Qualifications: Experience: * 8+ years of program or project management experience in pharmaceutical, biotech, or life sciences commercial operations. * Demonstrated experience managing multiple concurrent workstreams with complex cross-functional dependencies in a regulated environment. * Proven ability to build and maintain program plans, milestone trackers, deliverable logs, and stakeholder accountability frameworks. * Experience owning Jira program boards - managing Epics, User Stories, sprint planning, and backlog coordination across technical and non-technical teams. * Strong track record of creating process documentation and scaling frameworks that enable organizational growth and protect institutional knowledge. | |