Sales Support Specialist

Aquent is proud to partner with a leading innovator in the manufacturing sector, renowned for its commitment to quality and cutting-edge solutions. This organization is at the forefront of delivering essential components that power countless technologies, impacting industries globally. Join a team dedicated to advancing technology and shaping the future of various industries through robust and reliable solutions.

Are you ready to be the indispensable backbone of a thriving sales operation, making a tangible impact on customer satisfaction and business growth? In this pivotal Sales Support Specialist role, you will be instrumental in streamlining critical sales processes, directly influencing client relationships and the success of key initiatives. Your expertise in managing complex workflows, communicating effectively, and anticipating needs will empower a bustling sales team and their clients, driving efficiency and fostering strong, lasting partnerships. This is an exceptional opportunity for career advancement, with the potential to transition into a permanent salaried role after six months, contributing significantly to our client's continued success.

What You'll Do

• Act as a primary liaison between customers and sales managers, facilitating smooth sales activities and ensuring seamless communication.
• Provide essential product information, detailed pricing specifics, and accurate lead times to efficiently support customer inquiries.
• Accurately process customer orders, generate quotes, manage sample requests, and secure price approvals in a timely manner.
• Coordinate closely with manufacturing facilities to proactively monitor order status, optimize delivery schedules, and manage inventory availability.
• Prepare and meticulously maintain critical sales-related documentation, including comprehensive reports, RFQs, purchase orders, sales orders, and up-to-date customer records within a CRM tool.
• Respond promptly to customer inquiries regarding intricate product specifications, essential certifications, and adherence to compliance standards.
• Assist with customer onboarding processes and ensure precise data entry into relevant systems, contributing to operational excellence.

What You'll Bring

Must-Have Qualifications:

• 2+ years of experience in a sales support or customer service capacity.
• Strong understanding of sales processes and documentation, particularly within a technical product environment.
• Demonstrated experience processing and/or preparing sales quotes.
• Proficiency with CRM programs to manage customer interactions and data.
• Expertise in Microsoft Office Suite (primarily Outlook & Excel) for daily operations.
• The ability to set clear, measurable goals and strategically create a plan to achieve them.

Nice-to-Have Qualifications:

• Experience within the electronic components or connectors industry.
• Previous experience in roles such as Sales Assistant, Business Development Representative, Sales Account Coordinator, Sales Operations Coordinator, Inside Sales Support, or Sales Order Administrator.