Field Application Scientist - Clinical *PC 265

Your Role:

The Field Applications Scientist (FAS) is a key member of Miltenyi's Commercial Sales team, playing a central role in customer success across flow cytometry, imaging, and clinical cell and gene therapy manufacturing platforms. The FAS plays a key role in customer success by bridging pre-sales and post-sales activities across our clinical and research instrument portfolios. Additionally, the FAS contributes to product adoption by understanding their customer's workflows and recommending Miltenyi solutions when appropriate. The FAS manages a diverse customer base within an assigned territory, collaborating closely with Sales, Technical Support, Product Management, and Service to ensure a seamless and high-quality customer experience. The role requires the ability to work effectively in a matrix organization with multiple teams supporting the same territory, while balancing independent responsibility and proactive problem-solving.

Essential Duties and Responsibilities:

Pre-sales support:

• Collaborate with sales team members (e.g., Technical Sales Representatives, Clinical Applications Managers, Spatial Biology Specialists) to understand customer requirements and design appropriate technical solutions.
• Perform onsite and virtual product demonstrations for instruments and applications, including seminars, workshops, and "lunch and learn" sessions.
• Provide technical presentations to support evaluation, selection, and adoption of Miltenyi instruments, reagents, and consumables.
• Contribute to the sales process by identifying applications that fit customer workflows and recommending appropriate Miltenyi products and configurations.

Post-sales implementation and training:

• Act as the primary field technical support for assigned instrument portfolios, providing onsite installation support and initial end-user training.
• Conduct retraining and advanced applications training to ensure optimal use of CliniMACS instruments, MACSQuant instruments, Imaging instruments, and related systems in customer workflows.
• Develop and deliver application-specific training content and workshops tailored to clinical and/or research needs.

Ongoing applications support and troubleshooting:

• Provide timely responses to customer technical inquiries, troubleshooting issues remotely and onsite, in collaboration with Technical Support, Field Service Engineers, and other internal teams.
• Support resolution of complex technical problems, including coordination of clinical complaints and communication of corrective actions when needed.
• Distribute and explain software release notes, advising customers on upgrade feasibility, potential impact on workflows, and any required corrective actions.

Customer success and commercial collaboration:

• Build and maintain strong, long-term relationships with customers, acting as a trusted technical advisor and resource for cellular therapy, flow cytometry, imaging, and related applications.
• Work collaboratively in shared accounts to support the sale of reagents, kits, antibodies, and other consumables through joint workdays and coordinated account planning with local sales specialists.
• Identify opportunities for upselling and cross-selling additional instruments, software, and consumables based on customer needs, utilization patterns, and emerging applications.
• Gather and communicate customer feedback on product performance, usability, and emerging requirements to internal stakeholders for continuous improvement.

Territory management and documentation:

• Plan and manage time and territory coverage to ensure appropriate support for new installations, existing customers, and sales opportunities.
• Work closely with the Technical Support team to provide in-field customer follow-up after a support request or complaint filing as needed.
• Partner with marketing, product management, and other internal teams to support regional events, workshops, and product launches as needed.
• Identify potential sales leads across portfolios and facilitate hand-off to the appropriate colleague.

Requirements:

• Bachelor's degree in a scientific or technical field (Biology, Immunology, Biomedical Engineering or related discipline) is required; A minimum of 5 years of relevant experience in biological sciences, cellular therapy, flow cytometry, microscopy/spatial biology, or related field.
• Hands-on experience with one or more of the following domains is required: cellular therapy/cell and gene therapy, flow cytometry, or microscopy/spatial biology.
• Customer-facing experience in field applications, technical support, or comparable roles is strongly preferred.
• Experience in clinical or regulated environments is a plus where applicable.
• Demonstrated proficiency in laboratory instrumentation, data analysis, and workflow optimization within life science applications.

Knowledge, Skills, and Abilities:

• Strong knowledge of cellular therapy and related technologies, and familiarity with immunology, molecular biology, flow cytometry, and/or microscopy/spatial biology applications.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
• Demonstrated ability to build and maintain strong customer relationships and to act as a trusted advisor.
• Strong problem-solving skills and the ability to think strategically about customer needs, territory priorities, and business objectives.
• Proven ability to work independently in the field while collaborating effectively with cross-functional internal teams.

Other Requirements:

• Willingness and ability to travel extensively within the assigned territory (up to 70%, depending on business needs).
• Ability to work both independently and as part of a collaborative team.
• Valid driver's license and evidence of insurance/insurability, as required for field-based work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. Each person performing this job must have a home office environment, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.

The hiring range for this position is expected to fall between $110,954/year - $130,534/year, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

In addition to the base salary, the role is also eligible to participate in our broader compensation package, which includes performance-based incentives. The total compensation of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses, commissions, or car allowance.

Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.

The Company will provide reasonable accommodations to candidates and employees, unless doing so would impose an undue hardship on the Company, in accordance with applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.