Deposit Operations Director

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Director of Deposit Operations is a key leadership role within the Payment Operations organization, responsible for overseeing the strategic direction, operational execution, and continuous improvement of both Deposit Operations and Consumer/Small Business Online Banking Operations. Reporting directly to the Chief Payment Operations Officer, this role ensures seamless delivery of services that are critical to the bank's customer experience, operational integrity, and regulatory compliance.

This leader is accountable for the overall management, coordination, and maintenance of all activities related to deposit processing and digital banking support. This includes ensuring the accuracy and integrity of data entered and maintained by both onshore and offshore teams and aligning operational performance with corporate objectives and service level agreements (SLAs).

The Director will lead cross-functional teams, including global delivery partners, to ensure that all processes are executed efficiently, securely, and in compliance with internal policies and external regulations. A key focus of the role is to regularly assess team performance, identify areas for improvement, and implement strategies to enhance effectiveness, scalability, and customer satisfaction.

This position requires a forward-thinking leader who can balance operational excellence with innovation, and who thrives in a fast-paced, highly regulated environment.

Salary Range

The salary range for this position is $106,100/yr - $214,600/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

1. Strategy & organizational Alignment

Ensure the Deposit Operations and Online Banking Operations teams are fully aligned with the strategic direction of the Payment Operations organization and broader enterprise goals.
• Develop and propose forward-looking business strategies that support operational scalability, digital transformation, and customer experience excellence.
• Collaborate with senior leadership across departments (e.g., Technology, Risk, Treasury, Retail Banking) to ensure deposit operations initiatives are integrated into enterprise-wide priorities.

2. Regulatory Compliance & Risk Management

• Ensure full compliance with all applicable federal and state banking regulations, including but not limited to Reg CC, Reg E, NACHA, BSA/AML, and UDAAP.
• Proactively identify operational, reputational, and regulatory risks; implement controls and monitoring mechanisms to mitigate them.
• Partner with Legal, Compliance, and Internal Audit to ensure audit readiness and timely remediation of findings.

3. Leadership & Team Development

• Lead and inspire a high-performing team across onshore and offshore locations, fostering a culture of accountability, innovation, and continuous improvement.
• Develop and manage the department's operating budget, ensuring efficient resource allocation and cost control.
• Establish clear performance metrics and regularly evaluate team and individual performance against SLAs, KPIs, and strategic objectives.
• Champion professional development, succession planning, and talent retention strategies to build organizational bench strength.

1. Operational Excellence & Transformation

• Oversee the end-to-end execution of deposit and online banking operations, ensuring accuracy, timeliness, and customer satisfaction.
• Drive continuous improvement initiatives to streamline processes, reduce manual effort, and enhance automation and scalability.
• Lead operational readiness for new product launches, system upgrades, and regulatory changes.
• Ensure data integrity and quality across all systems and processes managed by the team.

Key Competencies for Position

• Develops Talent - Actively supports people development through formal programs as well as targeted stretch assignments. Continuously evaluates talent within business area and is quick to take action to remove barriers and close talent gaps through effective feedback and coaching. Cultivates an environment of trust and optimizes talents and capabilities within business area through a culture of continuous feedback and coaching. Actively seeks to attract and retain best-in-class, diverse talent.

• Promotes Change - Communicates explicitly what must change and why and empowers people leaders to own the change message and move teams forward. Fosters change agility within business area by seeking perspectives, leveraging others' ideas and recognizing change efforts. Allocates resources and direction to make change happen while mitigating risk. Accelerates change by creating a safe environment for others to try new things and learn from mistakes driving enhancements to organizational culture, processes or products/services.
• Strategy in Action - Connects work to broader ONB strategy and empowers leaders to drive strategy forward while removing barriers. Demonstrates in-depth understanding of influencing factors and how these might impact organizational strategy. Anticipates, identifies and articulates future trends, issues and implications and recommends new strategic direction. Empowers team to proactively explore multiple points of view generating insights leading to the identification and implementation of possible solutions without constraints. Inspires and sustains team cohesion and engagement by focusing business area on our vision, values and goals while communicating the impact.
• Makes Decisions & Solves Problems - Proactively analyzes and owns qualitative and quantitative data to define business areas problems and opportunities through effective collaboration. Collaborates to compile information needed to create a sound approach by leveraging internal and external resources. Considers business area, organizational, and individual realities along with impact on the business before developing solutions and makes sound business decisions based on a blend of analysis, wisdom, experience and judgment. Creates plan to meet goals and objectives within business areas diminishing gaps and evaluating progress along the way allowing for adjustments.
• Delights Clients - Fosters an environment where team members passionately serve internal/external clients with excellence. Fosters a growth mindset by keeping current with development and trends in business area and sharing information to build knowledge base of business area and enhance client experience. Understands data, metrics and/or financial information and how they tie to business outcomes related to client, business area and organization. Fosters a culture of accountability within business areas where business area nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Leads Inclusively - Advocates the value of diversity by taking action to increase diversity in the workplace (e.g., by recruiting and developing people with varied backgrounds and from different cultures) while challenging exclusionary organizational practices. Gathers information with approaches that are inclusive and without bias to comprehensively uncover the needs, perspectives, and talents of team members with diverse backgrounds. Promotes DEI initiatives within business area and encourages leaders to incorporate DEI experiences in everyday activities. Identifies and mitigates bias and exclusionary behavior on a personal, business area and process level.

Qualifications and Education Requirements

• Bachelor's degree in business or equivalent work experience
• 15 years' banking experience, including managerial experience, as well as related operational experience.
• In-depth knowledge of relevant banking rules and policies; ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
• Strong understanding of Federal Banking regulations and Federal Reserve rules, as well as Bank policy as it relates to Deposit Operations
• Possess and applies comprehensive problem-solving abilities for complex issues.
• Demonstrated analytical skills, ability to resolve operational issues and balance competing priorities to make sound decisions.
• Strong Interpersonal skills
• Experience projecting revenue, managing budget and successfully managing to meet projects
• Client focus and project management skills are required with an aptitude for systems.
• Demonstrated written and verbal communication skills
• Must have the ability to plan, organize, actuate, control, lead, facilitate, manage and organize multiple teams, both onshore and offshore.
• Position may require the need to travel.

Key Measures of Success/Key Deliverables:

Operational Effectiveness

• Maintaining key metrics that reflect the efficiency and effectiveness of the team
• Monitoring completion rates of projects and ensuring they are delivered on time and within budget.
• Measuring improvements in productivity reflecting the overall effectiveness of the team.
• Maintaining employee satisfaction and engagement

Risk Management

• Adhering to all relevant regulations and legal requirements
• Ensuring team complies with all applicable laws and regulations
• Coaches and develops associates to retain talented staff to become subject matter experts in deposit operations

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!