Customer Service Support - Inverter and Energy Storage

Aleron
United States, Texas, San Antonio
Jun 10, 2026
Description Job Title: Customer Service Support - Inverter and Energy Storage Location: San Antonio, TX Employment Type: Contract with potential to cover Direct Industry: Manufacturing Compensation: $19.50/Hour Schedule: 40 Hours/Week 1 ^st Shift 7:30 AM - 4 PM. About the Opportunity: This Service Project Manager will be responsible for developing quick, high-level resolutions to our customers' warranty-related issues. This role will work within the client's SI EA business unit and will support the client's Inverter and Energy Storage product portfolio. Lead complex customer issue resolution by coordinating cross-functional teams and driving corrective actions. Partner with manufacturing, quality, engineering, and field service teams to implement sustainable solutions. Improve customer satisfaction while reducing post-delivery costs through effective problem-solving and process improvements. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY - Email resumes to: kruzickia@acarasolutions.com What You'll Do: Serve as the primary owner for high-level customer issue resolution from identification through closure. Coordinate activities across engineering, research and development, project management, sales, manufacturing, and quality teams. Collaborate with factories and quality departments to develop and implement corrective and preventive actions. Provide regular updates and status communications to customers and internal stakeholders throughout the resolution process. Work closely with field service teams and external vendors to align on repair methods, materials, and implementation plans. Analyze root causes and drive continuous improvement initiatives to prevent recurring issues. Identify opportunities to improve departmental processes, workflows, and operational efficiency. Deliver timely and cost-effective solutions while supporting after-delivery cost reduction objectives. Job Requirements What You'll Bring: High School Diploma or GED 3+ years of Customer service experience within a fast-paced environment What Sets You Apart: Bachelor's Degree Project Management skills with excellent Business acumen High-level computer skills (SAP and Salesforce experience) Ability to handle multiple tasks while maintaining organization and control Good verbal skills to aid in customer communications Good leadership skills to bring multiple teams together for the resolution and identification of complex customer issues. Additional Information: Upon offer of employment, the individual will be subject to a background check. Up to 10% travel to discuss high-profile customer issues to ensure customer relations stay positive After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply