New

Adherence Care Navigator 2 (ACN2)

TEKsystems
$19.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Nashville
Jun 13, 2026
Description AdhereHealth is seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role - candidates must be comfortable conducting 80-100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems. Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy. Skills Certified Pharmacy Technician, CPhT (MUST BE NATIONALLY CERTIFIED, Outbound Call Center Experience, High volume call environment 80-100 calls a day, medication adherence, Microsoft office proficiency, Experience with Medicare/managed care populations, Familiarity with chronic condition medications (diabetes, hypertension, hyperlipidemia, asthma), Experience coordinating with providers, pharmacies, or ancillary services, Experience with productivity KPI environments Top Skills Details Certified Pharmacy Technician, CPhT (MUST BE NATIONALLY CERTIFIED), Outbound Call Center Experience, High volume call environment 80-100 calls a day, medication adherence, Microsoft office proficiency Additional Skills & Qualifications Candidates must clearly understand this is an outbound call center role, not retail pharmacy work. Experience Level Expert Level Training Schedule (first week): Monday-Friday 8:00AM-4:30PM CST (9:00AM-5:30PM EST) * * Regular Shift Hours: Monday-Friday, 8-hour shift times available range between the hours of 8:00AM-8:00PM CST (will be on a set 8-hour shift schedule) Requirements: * CPhT active license (MUST BE NATIONALLY CERTIFIED) * High School Diploma or GED * Minimum 2 years of pharmacy or related patient interaction experience * Outbound call center experience * Must be able to work independently in a remote environment * Bilingual is a plus Job Type & Location This is a Contract position based out of Nashville, TN. Pay and BenefitsThe pay range for this position is $19.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jun 18, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.