Technical CSR

Now hiring: Technical CSR | Direct Hire

Location: Tipp City, OH

Pay Rate: $22.00 - $24.00 per hour

Shift: 8 AM-5 PM | Monday-Friday

If You Can Juggle Calls, Chat, and Coffee. We're Impressed.

We get it-job hunting is no fun. But if you're great with people and cool under pressure, we've got a Technical CSR that is the real deal. Let's make it easy.

Requirements and Skills:

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  Knowledge of Welding and Robotics Preferred, Technical Product Background with Customer Service Experience.
  
  
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  Communicate effectively in written and oral methods.
  
  
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  Demonstrate a professional demeanor with customers, vendors, and employees.
  
  
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  Good organizational skills.
  
  
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  Ability to prioritize workloads and have flexibility to reschedule tasks when necessary.
  
  
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  Ability to multitask.
  
  
• At least two years of experience in a Customer Service-related field.

Job Duties:

• Answers all incoming telephone calls in a courteous and timely manner and directs calls as needed.
• Greets guests in the lobby and notifies the appropriate party of the visitor(s).
• Field all customer service calls and shared customer service e-mail inbox inquiries.
• Serves as a liaison between the Customer Service Department and other internal departments.
• Provides a single point of contact and data entry for all customers and distributors related to Quotations, Order Entry, Order Shipment, Order Invoicing, Credit Memos, and RGA's.
• Resolves customer and distributor issues on a timely basis.
• Monitors commonly ordered parts and provides recommendations to Purchasing for safety stock levels, re-order points, etc., to ensure sufficient stock levels are being maintained.
• Coordinates inventory issues regarding back orders, delivery dates, and expediting orders.
• Logs information onto designated spreadsheets and reports as required.
• Performs additional customer service administrative functions as assigned.

Benefits:

• Benefits vary by client and are confirmed at the time of offer. Example offerings may include; Comprehensive medical, dental, and vision coverage, Life and disability insurance options, 401(k) retirement savings plan. Paid time off to support work-life balance.

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate

Good vibes, good pay, good people. Join us - Apply here.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.