Senior Engineer-Customer Tools

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

AMD is looking for a highly experienced and technically exceptional Serviceability Engine Lead within our Systems Design Engineering organization. In this role, you will be the primary technical authority for the design, definition, and delivery of the Serviceability Engine a critical component that underpins AMD's serviceability strategy across our product portfolio.

THE PERSON:

You will work in close partnership with Program Managers and Platform Architects to translate high-level serviceability goals into concrete engineering requirements, architectural specifications, and delivery plans. This is a deeply cross-functional role that demands both deep technical expertise and strong leadership capabilities.

KEY RESPONSIBILITIES:

• Serve as the primary technical lead for the Serviceability Engine, owning the end-to-end architectural vision, design decisions, and technical roadmap.
• Define and document detailed architectural specifications for the Serviceability Engine, including error detection, error reporting, fault isolation, and recovery mechanisms.
• Lead architectural reviews and design discussions with platform architects, hardware engineers, firmware teams, and software stakeholders.
• Evaluate and drive trade-off decisions across performance, power, area, and serviceability to ensure optimal system-level outcomes.
• Establish and maintain architectural standards, design patterns, and best practices for serviceability across AMD's product lines.
• Provide technical guidance and mentorship to junior and mid-level engineers on the team.
• Partner closely with Program Managers to translate business and customer requirements into well-defined, actionable engineering specifications.
• Collaborate with Platform Architects to ensure the Serviceability Engine architecture aligns with broader platform and system-level design goals.
• Drive the creation and maintenance of the Serviceability Engine requirements document, ensuring completeness, traceability, and alignment across all stakeholder groups.
• Develop and own the delivery plan for the Serviceability Engine, including milestones, dependencies, resource needs, and risk mitigation strategies.
• Proactively identify technical risks and gaps in the delivery plan and work with the program team to resolve them before they impact the schedule.
• Act as the technical interface between the Serviceability Engine team and adjacent teams, including CPU/GPU architecture, firmware, platform software, validation, and customer-facing teams.
• Engage with Business Units and Product Owners to understand serviceability requirements across different product segments (data center, client, embedded).
• Represent the Serviceability Engine in architecture forums, program reviews, and executive-level milestone discussions.
• Work with validation and test teams to define serviceability test plans, fault injection strategies, and coverage criteria.
• Support customer and partner engagements where deep serviceability expertise is required.

PREFERRED EXPERIENCE:

• Proven experience defining architectural specifications and driving them through the full SDLC (Software Development Life Cycle) in a large, complex engineering organization.
• Strong background in CPU, GPU, or SoC architecture with hands-on experience in one or more of: firmware, platform software.
• Experience working alongside Program Managers to build and execute delivery plans in a matrixed, multi-BU environment.
• Excellent written and verbal communication skills, able to present complex technical concepts clearly to both engineering peers and executive stakeholders.
• Familiarity with data center and cloud serviceability requirements.
• Prior experience as a technical lead or architect in a cross-functional program with multiple hardware and software dependencies.

ACADEMIC CREDENTIALS:

• Bachelor's degree in Computer Science, Electrical Engineering, Software Engineering, or a related technical field.
• Master's degree preferred.

LOCATIONS:

• Open to US locations or Canada

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.