Student Entry Level

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM
ALL STUDENTS REGARDLESS OF WORK STUDY AWARD

This
position is for Fall Semester of 2026
Academic
Technologies is seeking a highly responsible, and motivated student to serve
as a Computer Pod Student Consultant (SCONs). This position oversees
daily operations within the computer classroom and computer pod.

The
Computer Pod Student Consultant (SCONs) plays a critical role in
ensuring high-quality technical support, maintaining operational efficiency,
and delivering excellent customer service to students, faculty, and staff.
This role acts as the primary point of coordination within the pod and serves
as a liaison between students, faculties, staffs and full-time Academic
Technologies personnel.

Successful
candidates will demonstrate strong accountability, communication skills, and
the ability to manage both technical responsibilities and team coordination.

Position Overview
The Computer Pod Student Consultant (SCONs)
is responsible for overseeing pod operations, supporting staff, faculties,
students and ensuring all technology and services within the pod function
effectively. This position requires a balance of technical expertise, and
customer service excellence.

Duties & Responsibilities:

Serve as the primary point of contact for technical and customer service issues

Provide technical support and training for classroom and pod technology

Monitor pod operations to ensure coverage, efficiency, and quality of service

Coordinate and communicate with full-time staff regarding issues, updates, and ongoing needs

Perform troubleshooting of hardware, software, and classroom technology systems

Ensure timely response and resolution of support requests

Assist with testing, deployment, and maintenance of new and existing technology

Maintain organization, cleanliness, and professional standards within the pod

Support administrative and operational tasks as needed

Minimum Qualifications:

Enrolled in a degree seeking program at UNM, at
least half-time (6 hours) at UNM for fall and spring semesters.

Demonstrated
reliability, professionalism, and strong communication skills

Ability
to work independently and make informed decisions in a fast-paced environment

Preferred Qualifications:

Prior
IT or customer service experience (formal or informal)

Experience
in IT support, troubleshooting, or classroom technology

Strong
customer service experience

Ability
to support peers

Experience
working with faculty, staff, and diverse user groups

Strong
problem-solving and organizational skills

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.