L&D Instructional Design Officer - Learning & Development

SUMMARY:

Designs, develops, delivers and evaluates high-quality, engaging learning solutions to enhance the knowledge and skills of our employees. Collaborates closely with subject matter experts, facilitators, Learning & Development Consultants, and other stakeholders to design, develop, and maintain training programs that align with WesBanco's Mission, Vision and Pledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Uses the operating model and scope document to guide the design, development, implementation and evaluation of learning solutions, including (but not limited to) e-learning modules, instructor-led materials, videos, and job aids, ensuring content is engaging, accurate, and aligned with learning objectives.

Apply instructional design methodologies (ADDIE, SAM) and adult learning theory to create engaging and measurable learning experiences.

Uses performance objectives and data-driven insights to influence the best learning solution and inform the design and development of training programs.

Develops comprehensive storyboards, scripts, training curricula and learning paths to support employee development and compliance with banking regulations.

Designs and implements a variety of learning delivery methods, such as e-learning, instructor-led training (ILT), virtual instructor-led training (VILT), and blended learning solutions to accommodate diverse learning styles.

Creates assessments and evaluation tools to measure the effectiveness of training programs and deliverables. Analyzes data to make continuous improvements to training content and delivery methods.

Leverages learning management systems (LMS) and other technology tools to deliver, track, and manage training programs efficiently.

Collaborates with subject matter experts, facilitators, and other internal stakeholders to gather input, review content, and ensure training materials meet the needs of the business line to ultimately best serve the learner.

Stays current and proficient in new products and services introduced at the bank, and maintains the ability to convey these in a learnable format.

Stays up-to-date with banking regulations and industry trends to ensure that training materials are in compliance and reflect industry best practices.

Ensure learning content is inclusive, accessible and aligned with company branding and standards.

Manage multiple projects, timelines, and stakeholders simultaneously, while also proactively escalating risks and blockers with leadership.

OTHER REQUIREMENTS:

Employee needs a willingness to work flexible hours. This position requires a professional image and a positive and enthusiastic attitude about the corporation and its training programs. Employee must be highly organized, a self-starter and self-motivated. Requires knowledge or ability to learn bank products and services. This position requires a high level of interpersonal skills to effectively work closely with supervisors and staff at all levels in banking areas, including:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas, and concepts to bank employees and bank customers.

Must be willing to work as part of a team.

Ability to maintain confidentiality.

Strong organization and planning skills.

Strong analytical skills.

Ability to manage multiple projects at one time.

Attention to detail and a commitment to producing high-quality training materials.

Proficient with Microsoft Office products and have the ability to develop visual graphics and PowerPoint presentations.

Must have a familiarity with instructional design and/or online course development.

Experience in corporate or enterprise learning environment.

Familiarity with learning evaluation frameworks (e.g. Kirkpatrick Model).

Basic graphic design, video editing or multimedia production skills.

Bachelor's or Master's degree in Instructional Design or related field preferred.

Minimum of two years of experience as an Instructional Designer in a corporate setting, preferably within the banking or financial industry required.

Strong knowledge of instructional design principles, adult learning theory, and e-learning technologies preferred.

Proficiency in e-learning authoring tools (e.g., Adobe Articulate, Vyond, EasyGenerator) and Learning Management Systems (LMS) preferred.