Integrated Program Management Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Integrated Program Management (IPM) Lead Role Overview

The IPM Lead serves as a player-coach, balancing strategic team leadership with hands-on tactical program management for key client initiatives. This role ensures seamless coordination across JLL service lines to deliver integrated real estate solutions that align with client business objectives. The position requires deep multi-disciplinary expertise gained from Fortune 500 account experience and comprehensive understanding of the real estate lifecycle to anticipate and mitigate risks before they become problematic.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and manage IPM direct reports through regular performance reviews, coaching, and career development discussions
• Plan team capacity, allocate resources effectively, and manage workload distribution
• Drive talent acquisition, retention strategies, and succession planning
• Foster a collaborative environment that promotes knowledge sharing and accountability

Intake & Resource Governance (Weekly Huddle Leadership)

• Own and lead the Weekly Huddle process, providing visibility to new opportunities and requests the real estate team is being asked to support
• Evaluate incoming opportunities for complexity, resource requirements, synergies
• Work with SL leaders to ensure projects are appropriately resourced before engagement occurs, eliminating start/stops due to unclear roles, responsibilities, and expectations
• Ensure leadership is aware and aligned on project complexities and strategic considerations before customer commitments are made

Tactical Program Management (Player-Coach Model)

• Directly manage high-complexity, high-visibility programs requiring strategic oversight and hands-on execution
• Serve as single point of accountability for key client initiatives from business requirement development through facility occupancy
• Translate business needs into program goals and project requirements for cross-functional delivery teams
• Develop project charters that clarify priorities, business objectives, and success criteria
• Manage master schedule milestones, executive-level communication, and approval management processes

Strategic Client Partnership

• Establish and maintain "Trusted Advisor" relationships with key client stakeholders and account leadership
• Align IPM team strategy, goals, and objectives with client business priorities
• Elevate Real Estate Business Partners from order takers to strategic partners by owning program delivery
• Identify opportunities that enhance value creation by understanding client business strategies

Service Line Integration & Delivery

• Partner with service line leads (Transaction Management, Occupancy Planning, Project Management, Facility Management, Experience Services) to ensure seamless integrated solution delivery
• Facilitate cross-functional collaboration, resolve conflicts, and optimize client outcomes
• Establish communication protocols, quality standards, and effective handoffs between service lines
• Drive continuous improvement initiatives and identify gaps across integrated service delivery

Real Estate Lifecycle Risk Management

• Leverage comprehensive understanding of the complete real estate lifecycle-from portfolio planning and transactions through design, construction, occupancy, and ongoing operations-to identify potential risks early
• Anticipate downstream impacts of upstream decisions across service lines
• Proactively surface and mitigate risks before they escalate, in accordance with client risk philosophy
• Apply pattern recognition from multi-disciplinary experience to predict challenges and implement preventive measures
• Ensure compliance with JLL standards, client requirements, contracts, and regulatory obligations

Financial & Operational Management

• Drive value creation and cost optimization across service delivery
• Provide executive-level dashboard reporting on team and portfolio performance
• Ensure accurate project/program tracking and resource billing for team

Thought Leadership

• Develop thought leadership content, case studies, and knowledge share sessions for the broader organization
• Build industry network and reputation as a trusted advisor

Required Qualifications

Education

• BA/BS in Real Estate, Architecture, Engineering, Construction Management, Interior Design, or Business Administration required

Experience

• 12+ years of progressive corporate real estate experience with deep multi-disciplinary expertise
• Proven experience across multiple core service delivery areas: Transaction Management, Occupancy Planning, Project Management, Facility Management, Lease Administration
• 5+ years in team leadership, people management, or P&L management roles
• Demonstrated success as a player-coach, balancing strategic leadership with hands-on program execution
• Expert-level understanding of the complete real estate lifecycle and interdependencies between planning, delivery, and operations phases
• Experience in Construction Project Management and Program Management at enterprise scale
• Proven ability to lead cross-functional governance processes and drive organizational alignment

Key Competencies

Leadership

• Proven ability to lead, develop, and inspire high-performing teams while maintaining personal accountability for critical deliverables
• Strong coaching, mentoring, and performance management capabilities
• Ability to lead and obtain results through cross-functional influence

Strategic Business Acumen

• Advanced understanding of corporate real estate strategy and its alignment with business objectives
• Ability to translate complex business requirements into actionable real estate solutions
• Experience shaping business requirements versus simply taking orders

Multi-Disciplinary Expertise & Lifecycle Knowledge

• Comprehensive understanding of how real estate service lines interconnect throughout project and asset lifecycles
• Ability to recognize patterns and anticipate challenges based on experience across multiple disciplines
• Strategic foresight to identify upstream decisions that create downstream operational or financial impacts

Governance & Process Management

• Exceptional facilitation skills to lead cross-functional intake and resource allocation processes
• Ability to assess project complexity, identify synergies, and make rapid resource deployment decisions
• Experience implementing and improving front-end project initiation frameworks

Client Excellence

• Superior customer-facing skills with experience managing Fortune 500 C-suite relationships
• Proven ability to manage complex client expectations and deliver strategic solutions
• Experience in business development, account growth, and contract negotiations

Communication & Collaboration

• Exceptional verbal and written communication skills with ability to present to senior executives
• Strong facilitation and conflict resolution capabilities
• Cultural intelligence and ability to work across diverse, global teams

Technical & Analytical

• Advanced analytical and problem-solving skills with ability to navigate ambiguous situations
• Strong project chartering, scope development, and requirements definition capabilities

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.