WFM Systems Analyst

Responsibilities:

• Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
• Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
• May mentor less experienced team members and is recognized for working knowledge.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of an intermediate level of complexity - to make recommendations for configurations, reporting, and/or integrations.
• Follows and may make suggestions to any established requirements gathering process.
• Coordinates and executes unit, integration and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
• Provides support for integrations, reports, and large data imports/extractions of an intermediate level of complexity. Plans for and supports migrations, releases, upgrades and/or patches -mitigating risk/downstream impacts. Develops knowledge and on configuration, extensions and Fast Formulas. Engages Digital and vendor for support as necessary.
• Collaborates with SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
• Identify application changes to support the creation of change impact materials (job aids, training, FAQs, communications, etc.).
• Assists with resolving \"How To\" questions and maintains relevant support materials.
• Supports the design and testing of the system with a focus on business objectives and end user experience
• Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues. May log enhancement requests or \"vote\" for enhancements.
• Other duties as assigned

Target Salary:

• $80,000- $85,000 Annual Salary (DOE)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Thought Provoking - Capable of making others think deeply on a subject
Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks

Bachelors of Information Technology (preferred)

Experience with Cognos or BI reporting tools (preferred)
UKG Pro WFM certifications (preferred)
Experience in multi-location or unionized environments (preferred)
Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company and its employees (preferred)
Must be able to obtain a regulatory license as required (preferred)
Proficiency in SQL, Excel, and understanding of API/middleware integration. (preferred)
3+ years of experience with UKG Pro WFM, Kronos Workforce Central or similar WFM systems (preferred)
Strong understanding of pay rules, labor compliance (FLSA), and forecasting. (preferred)
Bachelor's Degree in Information Systems, HR, or related experience (preferred)

RI Lottery License Ops (preferred)

Skills