New 
Conference Concierge - Full Time
 Omni Hotels & Resorts | |
26.15-26.15
| |
 United States, California, Carlsbad | |
| 2100 Costa Del Mar Road (Show on map) | |
 Jul 07, 2026 | |
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Omni La Costa Resort & Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match. Conference Concierge-Banquets and Catering Overview: To handle all administrative duties as required by the Banquet Department. Responsibilities: * Answer incoming telephone calls and take accurate messages. No calls are to be screened except for the Director of Banquets * Ensure that all filing systems for the Banquet department are maintained and kept per Omni specifications. * Keeps department attendance log updated weekly. * Responsible for completing monthly walk throughs of all meeting space and reporting any equipment repair needs. * Knowledgeable of Conference Center layout and room names. Able to direct guests when necessary. * Assists department trainers as needed. * Meets with new hires and conducts abbreviated Banquet orientation. Collects and maintains all associate contact information. * Responsible for ordering new uniforms and keeping associate uniform sizes updated. * Track food handler's certificates, OSC cards, Synergy tickets and other miscellaneous Banquet requirements as assigned. * Attends monthly Banquet O.S.T. meetings, keeps minutes and maintains an O.S.T. file. * Maintains department bulletin boards. * Attends weekly resume meetings. Able to fill in and attend other mandatory meetings for Banquets as delegated. * Assume and carry out special projects as delegated by the Director of Banquets. * Have knowledge to create signage or food labels. * Have knowledge to submit an in-house request to block a room for OST meetings. * Be able to submit marketing requests as needed. * Assist all Banquet Managers and Captains and give administrative support where needed. * Provide courteous, personalized, and attentive guest service by responding promptly to inquires, requests and complaints from both internal and external customers. * Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni All In program, including new standard implementation. * Absolute knowledge of emergency, safety, and security procedures. * Follow departmental policy regarding attendance, tardiness, and absenteeism. * Must be neat, clean, well-groomed, and always maintain a professional image. * Other duties as assigned by manager. Qualifications: * Must be able to sit for long periods of time. Must have significant mobility of arms and hands. Must be able to bend, squat and push, pull and lift up to 25-30 pounds. Must be able to see, hear and communicate verbally in writing. * 2-3 years experience with computers and various computer programs. * High School graduate or GED equivalent. * Individual must be a good listener, effective communicator and detail oriented. * Individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions. * Individual must be literate, have extensive verbal, mathematical and writing skills. * Must be able to apply common sense understanding to carry out instructions furnished, oral or diagrammatic form. * Must have strong, positive guest and employee relation skills. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |