Helpdesk Support Services Specialist Intermediate

Help Desk Support Service Specialist Intermediate

This service is for both HQ AFIMSC and Local JBSA Lackland units. The Tier 2 Help Desk Support Services Specialist provides advanced desktop support, troubleshooting, and administration across NIPR and SIPR networks. This role serves as an escalation point for complex technical issues and ensures the timely, accurate flow of IT information across the department. Recommend systems modifications to reduce user problems. Maintains currency and the highest level of technical skill in the field of expertise.

Monitors and responds to complex hardware, software, and network problems on NIPR and SIPR utilizing various hardware and software testing tools and techniques.

Provides primary interface with contractor support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance.

Compensation & Benefits:

Estimated Starting Salary Range for Help Desk Support Service Specialist Intermediate: $29.81 - $31.25 Hourly

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Support Service Specialist Intermediate Responsibilities Include:

• Provide Tier 2 administrative and technical support across the NIPR and SIPR networks.
• Oversee and manage advanced troubleshooting and maintenance of desktops, laptops, printers, database connections, and network connectivity issues.
• Support an estimated workload of approximately 2,000 tickets annually at JBSA-Lackland.
• Install, configure, and maintain complex applications and software.
• Install and configure network printers.
• Manage the internal schedule of client support technicians to ensure adequate coverage and efficient service delivery.
• Implement internal controls to ensure all elements of the IT department receive current and accurate information as required.
• Ensure queries regarding IT status are addressed and completed within a reasonable timeframe.
• Provide inputs to the Government upon request, including process-flow improvement recommendations that support increased efficiency and streamlined workflows.
• Perform other job-related duties as assigned.

Help Desk Support Service Specialist Intermediate Experience, Education, Skills, Abilities requested:

• Five (5) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician.

• Five (5) years of experience with PC Networks, Windows OS, and Active Directory.

• Three (3) years of experience working with web-based ticket submission.

• Must pass pre-employment qualifications of Cherokee Federal

• Security +

• 100% Onsite

• Active SECRET clearance.

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI #LI-CG1 #AppC

Similar searchable job titles

• Help Desk Support Specialist II
• Technical Support Specialist Intermediate
• Service Desk Specialist
• IT Support Specialist Intermediate
• Desktop Support Specialist Intermediate

Keywords

• Advanced Troubleshooting
• Ticket Resolution
• User Training and Guidance
• Service Level Agreement (SLA) Compliance
• Software and Hardware Configuration

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.