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Help Desk Analyst

Spectraforce Technologies
United States, North Carolina, Raleigh
500 West Peace Street (Show on map)
Jul 15, 2026
Job Title: Help Desk Analyst Hours: M-F 7am - 4pm CST Location: TX-Richardson-1680 N. Glenville D - Remote Duration: 12 months - Goal is to convert as long as headcount gets approved Why is this role open? (Coverage, looking for perm, etc.) Backfilling an open role Overview of Work Environment/Client Nuances: Role is customer service based, but some IT experience is needed Call center Team Overview: Mostly independent work, but will have other team members to assist if needed Resource's typical working day: 30-40 calls/day Assisting with service calls Software issues Login issues Technical issues Mobile device issues Licenses/Certifications: n/a Must Have Skills: Help desk technical experience Technical skills Resolving technical issues ? Email ? Login ? Office 365 Nice to have skills: Multi-factor authentication experience Knowledge on how to fix computers Desktop support Soft Skills: Great customer service Ability to walk people step by step through problem solving Years of Experience: 2+ years Education H.S. diploma or GED Software skills: Office 365 Suite iOS experience preferred Interview Process: 1st round culture interview (Teams) 2nd round technical interview (Teams)