New 
Pharmacy Technician
 Spectraforce Technologies | |
 United States, North Carolina, Cary | |
 Jul 20, 2026 | |
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Position Title: Pharmacy Technician
Work Location: Cary NC 27513 Assignment Duration: 3 Months Work schedule (days & time): 9 Am - 5:30 PM for training (6- 9 weeks); 11:30 AM - 8:00 PM regular work schedule. Work Arrangement: Onsite to start with the possibility of going hybrid Position Summary: Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. Key Responsibilities: * Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. * Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner. * Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. * Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral. * Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. * Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate. * Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety. * Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.) Qualification & Experience: * At least 1 year of heavy call center experience which included strict attendance and schedule adherence guidelines. * Ability to type at least 35 wpm with no errors. | |