Technical Support Coordinator

Aquent, a leading talent solutions company, is partnering with a prominent financial services institution dedicated to empowering individuals and institutions through innovative financial solutions. This organization is renowned for its commitment to client success and its dynamic, fast-paced environment. As a crucial member of their technology support team, you will play a vital role in ensuring seamless operations, directly impacting the productivity and efficiency of thousands of employees and contributing to the overall success of the enterprise.

About the Role

Are you an enthusiastic and customer-focused individual with a passion for technology? We are seeking a dedicated professional to join a dynamic team, providing essential technical support and fulfillment services to a large internal user base. This entry-level position offers a fantastic opportunity to kickstart your career in a supportive and collaborative environment, where your "can-do" spirit and excellent service skills will directly contribute to keeping the organization running smoothly.

What You'll Do

• Collaborate with a team of technical support specialists in one of the organization's largest service centers, supporting thousands of users.
• Perform system administration tasks for desktops and laptops running various operating systems.
• Provide hands-on installation, troubleshooting, and technical support for a range of hardware, including desktops, laptops, monitors, and personal printers.
• Offer remote assistance and phone support to resolve user issues efficiently.
• Manage the deployment and reclamation of computer equipment, maintaining accurate records within the asset management database.
• Document all work thoroughly in designated internal tools.
• Deliver exceptional customer support to all employees, ensuring a positive and productive experience.

Must-Have Qualifications

• A Bachelor's degree in a technology-related field AND/OR a minimum of 1-3 years of recent experience providing technology support in an enterprise-wide internal service center environment.
• Demonstrated strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.

Nice-to-Have Qualifications

• A working knowledge of PC technical support for both Windows and Macintosh operating systems.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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