New

Patient Service Representative 3

Inova Health System
United States, Virginia, Fairfax
8095 Innovation Park Drive (Show on map)
Aug 10, 2026
Inova Health is looking for a dedicated Patient Service Representative 3 to join the team. This hybrid role will be full-time day shift from Monday - Friday between Business Hours. (Must Report On-Site As Needed) Remote Eligibility: This position is eligible for remote/hybrid work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Job Responsibilities: Works independently to complete incoming calls without close supervision; Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Selects an appropriate method of communication for audiences and adjusts communication style when needed. Follows EPIC scheduling process to identify the best provider for the patient's appointment needs. Interviews patients to secure and document required medical, financial, demographic and insurance information. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Supports all departments based on staffing need; Supports any Patient Outreach needs across all departments. May assist with new hire training as well as assisting other contact centers based on staffing needs. May perform additional duties as assigned. Additional Requirements: Experience - 2 years of healthcare or relevant experience or Bachelors degree and 1 year of healthcare or relevant experience. Education - High School diploma or equivalent.