Customer Service Representative

Customer Service Representative
Poway, CA
Pay: $25.00 per hour
26-08317
Job Summary

The Customer Service Representative is responsible for managing customer inquiries, processing orders, providing quotes, and coordinating order fulfillment. This role communicates with customers, third-party vendors, and production teams to ensure orders are processed accurately and delivered on time. The position requires strong communication and customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

• Manage a high volume of customer emails and incoming calls, responding promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes, and process customer orders.
• Place orders and provide order acknowledgements efficiently and accurately while supporting sales targets.
• Coordinate with third-party vendors to ensure orders are processed and delivered on time and according to established standards.
• Initiate returns and exchanges while addressing customer needs and maintaining departmental standards and performance metrics.
• Build and maintain strong customer relationships by providing responsive and professional customer service.
• Support repeat business through effective customer communication and service.
• Coordinate with production teams to help ensure customer deadlines and delivery requirements are met.

Job Requirements

• Experience in customer service, order processing, or a related role.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Ability to meet departmental performance metrics and applicable industry standards.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work efficiently within a Microsoft Windows environment.
• Distribution or manufacturing experience is preferred.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

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Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.