Sales Support Assistant (Retail Account) - Matcha Products

Position
Title: Sales Support
Assistant (Retail Account) - Matcha Products

Location: Torrance, CA

Classification: Non-Exempt

Work
Schedules: Monday -
Friday, 9:00 AM - 6:00 PM (Occasional evening or weekend availability required
for local consumer events and trade shows)

Summary

A leading global
manufacturer and distributor specializing in premium Japanese green tea and
Matcha products is seeking a dedicated and detail-oriented Retail Sales
Assistant to join their team in Torrance, CA. This position reports directly to
the National Account Executive for Retail and plays a vital role in supporting
retail sales operations, executing administrative functions, analyzing data,
and maintaining exceptional client relationships. The ideal candidate possesses
strong analytical capabilities, a deep appreciation for Japanese culture and
Matcha, and thrives in a close-knit, family-oriented workplace culture.

Essential
Duties and Responsibilities include but are not limited to:

• Answer
  incoming calls on behalf of the Retail Sales Team and communicate
  regularly with external partners via phone and email.
• Create,
  analyze, and maintain detailed data reports in Excel for management and
  compile data for buyer presentations using PowerPoint.
• Assist
  with and develop professional sales presentation materials for buyers and
  key stakeholders.
• Monitor
  and track departmental budgets, collaborating directly with management to
  review financials and resolve discrepancies.
• Coordinate
  internally across teams to ensure customer orders are processed and
  shipped accurately and on time.
• Communicate
  current pricing updates, service changes, item discontinuances, and
  shipping information to relevant internal and external parties.
• Fulfill
  sample requests for retail stores, sales meetings, brokers, account
  managers, and internal team members.
• Research
  and recommend potential retail services to management by collecting and
  analyzing customer feedback and market needs.
• Monitor
  inventory levels closely with management to ensure adequate stock is
  maintained.
• Coordinate
  store demonstrations with internal staff and third-party demo
  representatives.
• Organize
  conference calls, sales meetings, and presentations involving brokers,
  sales reps, retailers, and vendors.
• Serve
  as a backup representative for consumer events and local retail trade
  shows as needed (may occasionally involve local evening or weekend
  attendance; overnight travel is not typically required).
• Continuously
  seek opportunities to streamline office workflows in a fiscally
  responsible manner.
• Perform
  special projects, administrative tasks, and miscellaneous sales support
  duties as assigned.

Qualifications

• Bachelor's
  degree (B.A.) from a four-year college or university, or an equivalent
  combination of education and experience.
• A
  genuine appreciation for Japanese culture and a passion for Matcha.
• High
  analytical skills with exceptional attention to detail.
• Advanced
  proficiency in Microsoft Excel and Microsoft PowerPoint for data analysis
  and client presentations.
• Strong
  written and verbal communication skills with a focus on delivering
  exceptional customer service.
• Alignment
  with a family-oriented team culture.
• Flexibility
  to occasionally assist with local consumer events or trade shows during
  evening or weekend hours, if needed.
• Valid
  driver's license and willingness to perform local travel as requested.

• Minimum
  of 1 year of experience in a sales support or administrative role within
  the retail, food and beverage, CPG, or natural products industry.
  Familiarity or hands-on experience with ERP systems (e.g., Business
  Central) (preferred).

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