New

Member Experience Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Minneapolis
Aug 22, 2026
Customer Service Representative (Healthcare Benefits) Position Overview We are seeking reliable and customer-focused Customer Service Representatives to support members and healthcare providers by administering health insurance benefits. In this role, you will serve as a primary point of contact, assisting callers with questions related to claims, benefits, and eligibility while delivering exceptional service and accurate information. This is a fast-paced, high-volume call center environment, with representatives handling approximately 50-60 inbound calls per day. Key Responsibilities * Respond to inbound calls from members and healthcare providers regarding: * Health insurance claims * Benefits coverage * Eligibility inquiries * Research and resolve customer questions accurately and efficiently * Document interactions and maintain detailed records within company systems * Provide outstanding customer service while meeting quality and productivity expectations * Navigate multiple systems and applications to access and update information * Identify solutions and escalate complex issues as needed Required Qualifications * Previous call center or high-volume customer service experience * Strong customer service and communication skills * Ability to multitask and manage multiple systems simultaneously * Basic computer proficiency, including: * Microsoft Teams * Microsoft Word * Microsoft Excel * Strong problem-solving and critical-thinking abilities * Self-motivated with the ability to work independently * Dependable, punctual, and committed to attendance expectations Preferred Qualifications * Healthcare, health insurance, or benefits administration experience * Experience supporting customers in a regulated or service-driven environment Ideal Candidate The ideal candidate is: * Reliable and accountable * Driven to learn and grow professionally * Customer-focused with a positive attitude * Comfortable working in a fast-paced call center environment * Motivated to develop a long-term career path Top Skills: * Customer Service * Call Center Experience * Customer Support * Problem Solving * Basic Microsoft Office Skills (Teams, Word, Excel) Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Minneapolis, MN. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Minneapolis,MN. Application DeadlineThis position is anticipated to close on Aug 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.