Custodial Services Supervisor (Johns Hopkins Housing Operations)

Specific Duties & Responsibilities

• Maintain close contact with the Manager of Custodial Services to discuss the custodial needs for his or her assigned facilities
• Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed
• Participate in the quality assurance program, as implemented by the Manager of Custodial Operations
• Oversee and ensure the proper use and care of equipment and supplies
• Assist in the development of guidelines for standards in custodial and other programmed activities
• Assist in coordination and performance of departmental responsibilities relating to special events and daily function setups
• Supervise the bargaining unit custodial staff in his or her assigned buildings
• Assist with personnel management, including interviewing prospective staff, disciplining and coaching employees, and upholding contractual and university personnel guidelines
• Compute and document weekly employee work hours, and monitor and track employee attendance
• Provide training to employees one-on-one and in group settings
• Foster a working environment of inclusiveness and respect, and promote good employee morale

Scope of Responsibility

• The supervisor's responsibilities include fostering a cooperative relationship between Facilities and Real Estate and the university departments being provided custodial services, maintaining a high level of service quality, and supervising the staff engaged in these activities.
• The custodial supervisor is a frontline supervisor with bottom-line responsibility for achieving excellent results in both routine and project work through holding custodial staff accountable for performance and pursing the objectives of the custodial department.
• The supervisor is responsible for the performance of their assigned staff and the quality of the services provided in their assigned buildings.

Decision Making

• The custodial supervisor acts in accordance with the Manager of Custodial Services but must have problem solving skills and ability to make decisions independently.
• Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system and responding to customer needs are several of the types of decisions the supervisor must routinely make.

Communication

• The supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential.
• The supervisor must be fair but firm, and maintain a positive, professional relationship with all subordinates.

Authority

• The supervisor reports to the Manager of Custodial Services and/or the Custodial Services Manager on their assigned shift.
• The supervisor has direct line authority over the custodians in their assigned buildings, and any others assigned to them from time to time.

• High school diploma or equivalent required.
• Five years' experience in facilities operations or custodial services required.

• Knowledge of cleaning chemicals, equipment and processes desired.
• Valid driver's license with good driving record required.
• Custodial Experience a plus.
• Prior supervisory experience in a service business strongly preferred.
• Associates or Bachelor's Degree, a plus.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Physical Requirements

• Ability to remain in a stationary position for extended periods of time.
• Ability to operate a computer and other equipment on a frequent basis.
• Ability to frequently communicate with coworkers.
• Ability to see within normal parameters in order to visually inspect work.
• Ability to move about.
• Ability to occasionally lift, carry, or otherwise move objects and materials weighing up to 40 lbs.
• Must be able to work off shifts as needed.

Classified Title: Custodial Services Supervisor
Role/Level/Range: ATO 40/E/03/OE
Starting Salary Range: $38,792 - $72,280 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: varies
FLSA Status:Exempt
Location: Homewood Campus
Department name: Housing Operations and Maintenance
Personnel area: University Administration