PSS Patient Liaison

Inova Center for Personalized Health - Fairfax is looking for a dedicated PSS Patient Liaison to join our Team. This role will be Full-Time, Day Shift, Monday - Friday Variable

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

PSS Patient Liaison Job Responsibilities:

• Demonstrates strong communication skills with a specific focus on customer service; Completes a high volume of scripted calls to patients while maintaining customer service focus.
• Provides patients with support throughout the pre-surgical process by providing appropriate resources to patients and providing individual phone numbers for additional questions.
• Schedules telephone interviews efficiently and accurately by following established guidelines; Utilizes testing forms effectively during scripted patient phone calls.
• Demonstrates knowledge of insurance carriers to determine appropriate pre-operative testing sites for surgical patients.
• Utilizes two identifiers to verify patient identity with each surgical procedure; Initiates the testing form and documents appropriately according to unit procedures and policies.
• Achieves average daily productivity standards as set by department policy; Adheres to all established scripts for greeting/interview content required while demonstrating ongoing knowledge of all appropriate resources utilized to assist in the completion of the testing form.
• Pre-Surgical Services (PSS) team and other hospital departments while remaining open to feedback and suggestions in order to identify opportunities for improvement. Identifies unit/department goals and supports the culture of Inova Health System.
• Identifies and actively seeks members of the PSS department as resources to increase knowledge and seek validation of department guidelines and procedures.
• Works cooperatively with team members to assist in completing the elements required for the complete chart 48 hours prior to days of scheduled surgeries.
• May perform additional duties as assigned.

Minimum Qualifications:

• Experience 1 year of relevant experience
• Education: High School diploma or equivalent
• Certification: None Required

Preferred Qualifications:

• Healthcare experience
• Medical Terminology knowledge
• Scheduling experience
• Bilingual - Spanish or other languages
• Previous EPIC experience