New

Member Service Specialist

Aleron
United States, New York, Buffalo
Sep 03, 2026
Description Job Title: Member Service Specialist Location: Buffalo & Depew Employment Type: Direct Hire Industry: Credit Union Compensation: $21.75/HR Schedule: Monday-Friday 9AM to 5PM with rotational Saturdays with team (Once a month) About the Opportunity: The Front Teller is a front-line, member-facing role responsible for providing accurate, efficient, and friendly service in a fast-paced branch environment. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability Opportunity to grow your career with a global workforce solutions leader serving multiple industries People-first environment that encourages employees to bring their authentic selves to work Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? What You'll Do: Process deposits, withdrawals, transfers, loan payments, and check cashing accurately Balance cash drawer and follow cash-handling and compliance procedures Provide friendly, professional service to members as the first point of contact Assist 40-50 members per day in a fast-paced branch environment Answer calls, respond to inquiries, and assist with basic account questions Support online banking and digital transactions Identify member needs and refer appropriate products and services Maintain member confidentiality and follow all credit union policies Support daily branch operations and work collaboratively with the team Job Requirements What You'll Bring: High School Diploma or GED required; some college coursework preferred 1+ years of customer service experience 1+ years of hands-on cash handling experience Strong multitasking and problem-solving skills Ability to remain calm, friendly, and accurate in a fast-paced environment Comfortable engaging with members in person and over the phone Strong attention to detail and accuracy Ability to travel between both branch locations Additional Information: After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply